Patient Care Coordinator

Beltone • Madison, MS

8d

About The Position

Beltone is opening a new hearing care clinic in Madison and is hiring a full-time Patient Care Coordinator to help launch and grow the practice. The coordinator is the first point of contact for patients and supports appointment flow, follow-ups, and the overall patient experience. The role includes greeting patients, coordinating appointments and patient flow, handling administrative tasks, and helping grow referrals and community awareness. The position does not involve selling hearing aids.

Requirements

• Excellent communication and phone skills.
• Organized, dependable, and detail-oriented.
• Comfortable working with older adults.
• Professional, positive attitude.
• Coachable and team-oriented.
• High school diploma or GED required.
• Must be at least 21 years of age.

Nice To Haves

• Customer service or healthcare front-office experience preferred.

Responsibilities

• Greet patients and provide a warm, professional experience.
• Schedule hearing evaluations, fittings, and follow-up appointments.
• Answer phones and convert inquiries into booked appointments.
• Confirm appointments and help reduce no-shows.
• Handle patient intake paperwork and basic administrative tasks.
• Support providers with patient flow and coordination.
• Make follow-up calls to undecided or inactive patients.
• Help grow referrals and community awareness.

Benefits

• Competitive hourly pay based on experience
• Group health insurance
• 401(k)
• Monday–Friday schedule, 8 a.m.–5 p.m.
• Most weekends and holidays off
• Paid training
• Supportive team environment
• Opportunity to grow with a new clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED