Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• Home Service experience.
• Excellent English communication and customer service skills.
• Computer proficiency and the ability to maintain electronic records and prepare reports.
• Strong organizational, problem-solving, and time-management skills.
• Ability to delegate, supervise staff, and manage competing priorities.
• Reliable transportation and willingness to provide caregiver coverage when needed.
• A compassionate, professional approach to working with clients, families, and staff.

Nice To Haves

• Bilingual skills in any additional language.

Responsibilities

• Manage daily office operations and help the team meet service, workload, and business goals.
• Recruit, hire, train, supervise, and support Home Care Aides and office staff.
• Delegate responsibilities, monitor performance, and foster a professional, welcoming, and collaborative work environment.
• Assist the Home Services Administrator with planning, directing, and coordinating branch activities.
• Prepare monthly branch reports, statements, and operational analyses.
• Support branch growth while maintaining responsive, client-centered service.
• Provide backup coverage for supervised positions as needed.
• Build trusted relationships with clients and their families through compassionate, responsive communication.
• Coordinate and oversee in-home services according to each client’s authorized plan of care.
• Schedule and supervise Home Care Aides, address coverage needs, and respond to service concerns.
• Review and maintain accurate client records, including case notes, care plans, schedules, and service authorizations.
• Maintain positive working relationships with the Community Care Unit.
• Serve as a resource for questions, applications, and problem-solving related to the Community Care Program.
• Substitute as a caregiver when needed to help maintain continuity of care.
• Maintain and follow applicable Community Care Program and Illinois Department of Public Health procedures and requirements.
• Ensure client and employee records are complete, accurate, and current.
• Oversee employee documentation, including work refusal forms, leave paperwork, and insurance applications.
• Communicate concerns promptly and work with leadership to resolve operational, staffing, and client-service issues.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Vacation and paid time off
• Sick days
• Paid holidays
• Bereavement leave