Senior Care Coordinator

Hinge Health

6d • $28 - $54 • Remote

About The Position

As a Senior Flex Care Coordinator on Hinge Health’s Clinical Operations team, you’ll help members navigate specialist visits, imaging, physical therapy, surgery, procedures, and other in-person care. You’ll support HingeSelect and a broader range of member needs, connecting members, providers, and care teams as partnerships, pathways, and product capabilities evolve. The role requires adaptability, resilience, and a learn-it-all mindset, along with comfort using technology-enabled care delivery to identify provider options, coordinate referrals, and connect digital and in-person care.

The position supports Eastern or Pacific Time Zone scheduling. Candidates must be available for their assigned schedule regardless of location. It is a non-exempt Flex position, with a variable schedule of 25–40 hours per week based on member needs. Schedules are provided at least one month ahead and confirmed two weeks in advance. Shifts vary across mornings and evenings to support member coverage from 8 a.m. to 5 p.m. Pacific Time, and last four to eight hours per day except during scheduled overtime. Optional overtime may be offered. Weekend coverage is not currently supported but may be added in the future based on business needs and manager approval.

This is a remote role for candidates residing in an eligible U.S. state. Candidates must be able to work from a private, professional space with reliable internet. As a visible member of the care team, the employee’s name and photograph or likeness will appear in Hinge Health’s product and associated marketing materials.

Requirements

• At least 4 years of experience in healthcare administration, care coordination, patient access, medical-office operations, or a related clinical or administrative healthcare setting.
• Working knowledge of health-plan and benefits navigation, including payer portals, provider networks, deductibles, copays, referrals, and prior authorization.
• Experience using EHR/EMR and scheduling systems.
• Strong documentation, communication, organization, and attention to detail.
• Ability to work from a private, professional space with reliable internet in an eligible U.S. state.
• Ability to commit to a variable schedule of 25–40 hours per week and work varying morning and evening shifts across time zones.

Nice To Haves

• Associate’s or bachelor’s degree in healthcare administration or a related field.
• Medical fluency in Spanish, written and verbal.
• Experience in telehealth, digital health, or hybrid care delivery.
• Located in the Eastern or Pacific time zone, or able to cover shifts serving those time zones.

Responsibilities

• Learn care coordination workflows, tools, and partner processes, and support members through routine next steps.
• Provide timely, clear outreach and help members understand what to expect as they move from referral to completed services.
• Explain provider options, network status, benefits, expected costs, referrals, and prior authorization requirements.
• Coordinate specialist evaluations, imaging, physical therapy, surgery, procedures, and other in-person care, following up to keep care moving.
• Manage a varied caseload with empathy, responsiveness, accurate documentation, and reliable follow-through.
• Partner with provider offices and Hinge Health care teams to coordinate appointments, clinical information, transitions, and follow-up.
• Identify and work through barriers to care, closing communication loops with members, providers, and internal partners.
• Share insights from member and provider interactions to help improve coordination and the care experience.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Support for gender-affirming care, family and fertility planning, and travel reimbursement when healthcare isn’t available where you live.
• Traditional or Roth 401(k) options with a 2% company match.
• Learning and development stipend.
• Discounted company stock through an employee stock purchase plan (ESPP).

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed