Senior Patient Care Coordinator

Weill Cornell Medical College•New York, NY

5d•$28 - $30•Onsite

About The Position

Under supervision, the Senior Patient Care Coordinator provides administrative and clinical care support for physicians, including taking patient vital signs, performing phlebotomy, and facilitating patient flow throughout office visits. The role also provides coverage for front-desk check-in and check-out functions. The position supports clinical-area operations, patient registration and appointment coordination, laboratory and diagnostic testing, insurance eligibility and authorization, and front-end revenue-cycle processes. It also assists with patient care procedures, practice administration, and training new staff.

Requirements

High school diploma.
Prior experience in a patient-facing clinical setting.
Knowledge of medical terminology.
If required to draw blood, proper phlebotomy training must be completed before performing those duties.
Previous experience using computerized appointment scheduling systems and/or electronic medical record systems.
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third-party payer reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Nice To Haves

Completion of a medical assistant training course that includes phlebotomy training is highly desired.
EPIC appointment scheduling experience is preferred.
Experience with EPIC-Care electronic medical records is ideal.
Candidates with extensive medical assistant work experience and phlebotomy experience may be considered.

Responsibilities

Take patient vital signs and blood pressure.
Perform phlebotomy duties, provided proper training has been completed when required.
Coordinate the collection of samples and specimens and submit them to laboratories.
Keep exam rooms clean and sterilize medical instruments.
Set up instruments and equipment before patient visits.
Maintain medical-supply inventories and escalate supply requests.
Check dated materials and medications for expiration and discard expired items; check refrigerators and other equipment daily.
Register patients in the practice management system, complete registration for new patients, and verify eligibility for appointments and procedures; resolve registration issues before appointments.
Confirm patient appointments.
Coordinate and schedule laboratory and diagnostic tests and communicate with patients about ancillary testing appointments.
Oversee daily workflow in the clinical area and escalate issues.
Assist with training new staff in the practice’s operations and systems.
Provide backup coverage for other staff, including secretarial support to physicians and practice administration.
Receive, sort, and distribute mail.
Verify patient insurance eligibility, obtain required pre-authorization numbers before appointment dates, and facilitate communication and collection of patient fees.
Perform front-end revenue-cycle tasks, including patient check-in and check-out and collection and reconciliation of time-of-service payments, as applicable; discuss patient payment responsibility when appropriate.
Prepare written correspondence as needed based on functional needs.
Answer phones, respond to inquiries, and triage calls to appropriate personnel.
Accompany providers into exam rooms, update or collect patient history, and enter patient data into the practice management system.
Explain procedures to patients before they are performed and answer questions throughout.
Assist with minor surgical procedures and/or injection preparations.