Senior Patient Care Coordinator

UnitedHealth Group • Las Vegas, NV

4d • $20 - $36 • Onsite

About The Position

The Senior Patient Care Coordinator greets and registers patients promptly and courteously, and instructs, directs, and schedules patients and visitors. The role also receives patient cash payments, issues receipts, and posts payment data. The clinic is open 24/7; the supervisor determines the schedule, which consists of four 10-hour shifts and includes evenings, weekends, holidays, and on-call coverage. The position is based at 888 South Ranch Dr. in Las Vegas, Nevada, and may require travel to other locations for audits and training based on business needs.

The coordinator supports smooth clinic operations by providing patient service, managing registration and payments, scheduling and routing communications, coordinating referrals and prior authorizations, maintaining records, and collaborating with clinical staff. The role also acts as a lead and subject matter expert for clinical applications and billing, supports onboarding and training, monitors performance indicators, assists with process improvements, maintains supplies, and supports compliance audits and safety inspections.

The employer describes a competitive base pay, comprehensive benefits, performance rewards, and opportunities for development. The hourly pay range is $20.00 to $36.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience, with strong communication skills in person and by phone.
• Intermediate proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team, while maintaining good judgment and accountability.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and understand and interpret information from others.

Nice To Haves

• At least 2 years of related healthcare experience, including scheduling experience.
• At least 1 year of experience with electronic health records.
• At least 1 year of experience handling and triaging telephone calls and using a multi-system phone line.
• Knowledge of medical terminology.

Responsibilities

• Provide excellent customer service, respond to complaints, and offer service recovery as needed.
• Check in patients and ensure accurate demographic entry, primary care physician capture, and eligibility.
• Collect copayments, handle cash, enter charges, and maintain Payment Card Industry compliance.
• Handle and route incoming calls and messages, and schedule appointments as necessary.
• Manage the reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate associated phone calls.
• Maintain records and logs for business reporting and regulatory compliance.
• Assist in creating and facilitating the clinic schedule and participate in the on-call program.
• Lead without authority and serve as a super user for clinical applications and a subject matter expert for billing.
• Assist with interviewing, new employee onboarding, and training.
• Help monitor key performance indicators and assist in implementing new processes and programs.
• Ensure the clinic is adequately stocked with supplies and order supplies as necessary.
• Be accountable for business compliance audits and building safety inspections.
• Travel to other locations as needed for audits, training, or business needs.

Benefits

• Paid time off accrued beginning with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, and life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Equity stock purchase and 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED