Senior Intensive Care Coordinator

Wayside•Charlton, MA

About The Position

Wayside Youth and Family Support Network is seeking a driven, innovative, strengths-based Senior Intensive Care Coordinator, also described as a Clinical Supervisor, for its Charlton Community Services site serving the Milford/Charlton area. The community-based program supports children, adolescents, and families referred by the Department of Mental Health, the Department of Children and Families, and insurance-funded services through the CSA. The Clinical Supervisor works with the Program Director and management team to oversee program operations and ensure high-quality, individualized, culturally responsive therapeutic care aligned with Wayside’s mission and values. The role provides clinical supervision to CSA staff and interns while also delivering direct clinical services to a small caseload of youth and families. The position requires an independent clinical license due to contract obligations and includes driving in the community.

Requirements

Master’s degree in Social Work, Counseling, or another related human services field.
Independent licensure is required; examples given are LICSW, LMHC, or LMFT.
At least two years of supervisory experience.
At least three years of direct-service experience with children, adolescents, and families.
Valid driver’s license and access to a reliable vehicle; driving in the community is required.
Knowledge of child welfare, CBHI, behavior management, adolescent development, parenting issues, individual and family therapy, DSM-V TR, trauma-informed care, and psychopharmacology.
Knowledge of reflective supervision.
Proven ability to manage clinical issues.
Ability to navigate behavioral health services and systems, including DCF, DMH, special education law and services, and other social service resources.
Strong time-management, deadline-management, multitasking, problem-solving, and analytical skills.
Ability to assess, manage, and adapt to competing priorities.
Knowledge of a broad range of mental health conditions, treatment modalities, and theory.
Ability to provide high-quality customer service and connect respectfully and approachably with others.
Belief in the Agency’s mission and values.

Responsibilities

Provide weekly supervision to clinicians, Intensive Care Coordinators, Youth and Family Support Workers, Family Partners, interns, and other program staff.
Complete annual performance evaluations for supervisees.
Conduct and review diagnostic assessments and create treatment plans and Individualized Action Plans.
Facilitate or co-facilitate staff meetings.
Coordinate the staff training program.
Provide face-to-face emergency coverage to clients when on call and back up clinicians who are on call.
Provide emergency support and assistance to program staff.
Provide advocacy and care coordination with collateral providers as necessary and as requested by families.
Attend required collateral meetings.
Participate in Wayside in-service trainings and ongoing educational opportunities required by professional licensing bodies.
Participate in Program Quality Management and Utilization Review.
Review and approve clinical documentation to ensure compliance with funders.
Provide direct clinical services, including in-home individual, couple, and family therapy, care coordination, behavior management, and crisis intervention.
Participate in agency-wide initiatives to assure and improve clinical quality.
Help develop continuity of service among Wayside services and collateral providers.
Coordinate and report to MCEs.
Perform other functions as assigned by the Program Director.