Long Term Care Ombudsman/Volunteer Coordinator

DIRECTION HOME OF EASTERN OHIO • Youngstown, OH

3d • Onsite

About The Position

Under the general supervision of the Long-Term Care Ombudsman Director and/or their designee, the Long-Term Care Ombudsman/Volunteer Coordinator provides direct Ombudsman services to consumers of long-term care and home and community-based services, as defined by law or regulation, while coordinating the regional Volunteer Ombudsman Program. The position has two areas of focus, with approximately 50% of responsibilities dedicated to complaint handling, investigation, and advocacy, and 50% dedicated to volunteer recruitment, training, oversight, and support. The role promotes resident rights, quality of care, and consumer-directed decision making while strengthening the Ombudsman Program through effective volunteer engagement.

Requirements

• Bachelor’s degree in social work, nursing home administration, counseling, pre-law, or a related field.
• Two years of work experience in prior settings may serve as an equivalent substitute for each year of college.
• Valid driver’s license and proof of automobile insurance.
• Must pass a criminal background check and drug screen.

Nice To Haves

• Strong background in negotiation or conflict resolution.
• Two years of experience in human services.

Responsibilities

• Oversee recruitment, training, placement, and monitoring of Volunteer Ombudsmen.
• Investigate allegations made by residents, family members, or staff of long-term care facilities, and by consumers, family members, or staff of home and community-based service providers.
• Provide core Ombudsman services for the region in which the position is located.

What This Job Offers

• Job Type: Full-time