Volunteer Coordinator & Regional Long-Term Care Ombudsman’s

ABLE•Toledo, OH

6d•Onsite

About The Position

Advocates for Basic Legal Equality, Inc. (ABLE), a regional nonprofit law firm affiliated with Legal Aid of Western Ohio, is hiring a Volunteer Coordinator and Regional Long-Term Care Ombudsman. The position supports ABLE’s Long-Term Care Ombudsman Program (LTCOP) by recruiting, training, and supporting volunteers who advocate for residents of long-term care facilities across a 10-county service area. It also advances community education and systemic advocacy to protect the rights and well-being of older adults and people with disabilities. The position is based in Toledo, Ohio, and involves daily travel throughout Northwest Ohio. The successful candidate must complete 100 hours of classroom training in Columbus and pass an examination to become a Certified Ombudsman Specialist. Work is performed in a normal office environment, with frequent sitting, keyboarding, and face-to-face or phone communication. The role may require walking several blocks or overnight travel. A valid driver’s license and insurability are required. The annual salary starts at $46,200 and increases based on experience. ABLE offers comprehensive fringe benefits, including health insurance, annual leave, sick leave, supplemental language compensation, and paid parental leave. The position remains open until filled.

Requirements

Bachelor’s degree in a related field or equivalent experience in long-term care.
Commitment to advocacy for older adults and people with disabilities and to the principle of equal justice.
Strong interpersonal, verbal, and written communication skills, including the ability to present to groups.
Computer proficiency and ability to maintain accurate program records.
Initiative, sound judgment, professionalism, and the ability to work collaboratively.
Ability to complete required training and certification and travel daily throughout Northwest Ohio.
Valid driver’s license and ability to be insured.

Responsibilities

Recruit, interview, train, and coordinate volunteer Certified Associate Ombudsman representatives throughout the 10-county service territory.
Plan and teach volunteer certification classes, verify Ohio Department of Aging qualifications, and coordinate ongoing in-service training.
Review volunteer reports, provide technical assistance and quality assurance, and support volunteer recognition and retention.
Maintain accurate volunteer activity records in the ombudsman data system and prepare reports for funding sources.
Collaborate with program staff and volunteers to meet program goals and strengthen community awareness of the Long-Term Care Ombudsman Program.
Provide community education, make presentations, and support systemic advocacy on long-term care issues.
Complete 100 hours of classroom training in Columbus and pass the examination to become a Certified Ombudsman Specialist.