Regional Volunteer Coordinator
About The Position
St. Croix Hospice guides patients and families through the end-of-life journey, focusing on quality of life, dignity, comfort, and respect. The Regional Volunteer Coordinator is responsible for all aspects of the volunteer program, consistent with St. Croix Hospice policies and procedures, and for ensuring CHAP requirements are met. The role supports department operations by organizing, implementing, and maintaining the volunteer program at the branch level. This regional position serves Grand Rapids, Bemidji, Duluth, and Moose Lake and requires frequent travel, described as approximately four days per week and potentially up to 60% to various sites. The role includes recruiting, onboarding, training, placing, supporting, and recognizing volunteers; coordinating with staff and departments; maintaining program compliance and records; and supporting hospice patients and families in accordance with care plans and privacy requirements.
Requirements
- At least one year of experience in a healthcare setting.
- Ability to supervise, coordinate, and evaluate volunteer services.
- Demonstrated ability to work well with an interdisciplinary team.
- Strong interpersonal and communication skills.
- Ability to multitask, handle interruptions, and manage projects independently.
- Understanding of hospice philosophy.
- Ability to organize and develop volunteer hospice personnel to meet patient and organizational needs.
- Licensed driver with an automobile insured according to state or organizational requirements and in good working order.
- Ability to pass a DHS background study.
- Ability to travel to various sites; the regional position may require up to 60% travel.
Nice To Haves
- College degree or advanced degree in human services, or equivalent experience.
- Experience in recruitment and onboarding.
- Hospice and/or volunteer experience.
Responsibilities
- Ensure the volunteer program complies with agency policies and procedures.
- Meet Medicare and NHPCO standards for compliance and agency goals.
- Assist with interviewing and selecting new volunteers to fill vacancies and build the volunteer team.
- Onboard and train volunteers and provide a welcoming, supportive culture.
- Assess volunteer needs through discussions with departments, encourage staff to use volunteers when feasible, and develop new volunteer programs.
- Ensure volunteer services are delivered in accordance with each patient’s plan of care.
- Manage and place volunteers in appropriate assignments.
- Protect patient privacy in compliance with HIPAA regulations.
- Maintain current personnel files for all volunteers.
- Provide ongoing assessments and support through regular interaction and encouragement.
- Recognize and celebrate volunteers to support retention and engagement.
- Report patient and family grievances or complaints to the Manager of Volunteer Services and assist with follow-up.
- Provide information to individuals and community groups about hospice volunteer services.
- Participate as needed in budget preparation for program development.
- Participate actively in quality assessment and performance improvement teams and activities.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and pet insurance.
- Disability and life insurance.
- Paid time off.
- 401(k) retirement plan.
- Opportunity to be eligible for other compensation, subject to applicable terms.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
