Volunteer Coordinator

Compassus•Suffolk, VA

About The Position

The Volunteer Coordinator models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation; promotes the Compassus philosophy and 6 Pillars of Success; upholds the Code of Ethical Conduct; and fosters positive relationships across the company and with external stakeholders. The role directly supervises volunteers and is responsible for recruiting, interviewing, hiring, training, retaining, assigning, evaluating, recognizing, and addressing concerns involving volunteers. The coordinator supports volunteer operations, ensures compliance with state and federal regulations, coordinates patient and family needs for volunteer services, and oversees development and implementation of plans of care. As a member of the interdisciplinary team, the Volunteer Coordinator promotes volunteer services as an intervention for patient care, communicates patient and family needs, and provides education about volunteer roles. The role maintains recruitment, retention, utilization, and other program records; delivers volunteer training and in-services; prepares reports and public service announcements; assigns volunteers and monitors their activity and documentation; and manages program expenses within established budget guidelines. The coordinator may serve as a patient care volunteer when needed and performs other duties as assigned. Compassus describes its culture as one that values compassion, respect, appreciation, diversity, equity, inclusion, and belonging. The company highlights career development, leadership pathways, mentorship, professional development, competitive pay, flexible time off, tuition reimbursement, wellness programs, recognition, and supportive teamwork.

Requirements

High school diploma or GED required.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to calculate rates, ratios, and percentages.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from leaders, team members, investors, and external parties.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to articulate and embrace hospice philosophy.
Ability to delegate effectively and monitor many activities simultaneously.
Ability to perform essential role functions, including regular standing, walking, and manual dexterity, and lifting and moving objects up to 25 pounds.
Visual acuity for close and distance vision, color and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Associate or bachelor's degree preferred.
Experience in social services, human services, resource management, or a related field, or an equivalent combination of education and experience, is preferred.
Prior experience managing volunteer services or a nonprofit organization is a plus.

Responsibilities

Model Compassus values, promote its philosophy and 6 Pillars of Success, uphold the Code of Ethical Conduct, and promote positive working relationships.
Directly supervise volunteers, including recruiting, interviewing, hiring, training, retaining, assigning, evaluating, rewarding, and disciplining them, and resolving complaints or problems.
Support volunteer operations and ensure compliance with state and federal regulations.
Coordinate patient and family needs for volunteer services and oversee development and implementation of plans of care.
Participate as a member of the interdisciplinary team in developing and implementing plans of care.
Promote the use of volunteers as an intervention to support patient care needs.
Follow common human resources policies in recruitment and selection.
Ensure prospective volunteers complete required interviews, background checks, and health screenings before being offered volunteer positions.
Perform initial and ongoing competency evaluations to identify training and support needs.
Maintain records of recruitment and retention activities and accurate records of volunteer utilization as a percentage of overall patient care hours.
Communicate patient and family needs to the interdisciplinary team and educate team members about volunteer services and volunteer roles.
Prepare reports, in-services, and other documents demonstrating the value and effectiveness of the volunteer program as requested.
Communicate with and retain active volunteers through methods such as newsletters, email campaigns, gatherings, celebratory events, and meetings.
Deliver high-quality training for new volunteers and at least four in-services per year for active volunteers.
Monitor volunteer utilization, documentation, and involvement in plans of care.
Assign patient care and administrative volunteers and oversee their activities and documentation.
Develop and perform public service announcements about hospice volunteerism.
Serve as a patient care volunteer when needed to support plan-of-care interventions.
Operate within established budget guidelines and manage volunteer program expenses.
Perform other duties as assigned.