Patient Care Coordinator-Austin, TX
About The Position
The Hearing Care Coordinator (HCC) works closely with clinical staff to help ensure patients receive quality care and service. In partnership with the Hearing Care Professionals onsite, the coordinator supports referring physicians and patients by scheduling appointments, verifying insurance benefits and details, and assisting with clinic support needs. The role is based at the Austin, Texas clinic, with clinic hours Monday through Friday, 8:30 a.m. to 5:00 p.m. Current pay is $20.00 per hour plus participation in a Sales Incentive Program. Applicants must complete the HireVue Digital Interview assessment during the application process for their application to be considered. AudioNova describes itself as an equal opportunity employer and states that reasonable accommodations are available during the application or interview process upon request.
Requirements
- High school diploma or equivalent.
- Previous customer service experience is required.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree preferred.
- Prior experience or knowledge with hearing aids is a plus.
- Experience in a health care environment; 2+ years preferred.
- EMR/EHR experience is a plus.
Responsibilities
- Greet patients with a positive and professional attitude.
- Make outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Complete insurance benefit checks and authorizations for patients.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Provide general sales support and knowledge for accessories and patient needs.
- Process patient orders, receive orders, verify pickups, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, monitor stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- 401(k) with a company match.
- Medical, dental, and vision coverage.
- Free hearing aids for employees and discounts for qualified family members.
- PTO and holiday time.
- No nights or weekends.
- Legal Shield and identity theft protection.
- One floating holiday per year.
- Sales Incentive Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
