Research Patient Experience Specialist - Austin, TX

Austin Retina Associates • Austin, TX

3d

About The Position

Austin Retina Associates is seeking a responsible, self-motivated Research Patient Experience Specialist to help advance retinal research, offer new treatment opportunities to the community, and provide high-quality patient care. The role supports patient satisfaction by welcoming and checking in research subjects and helping coordinate their visits and the clinical studies’ daily workflow. The position is scheduled Monday through Friday, requires no travel, and is hourly, FLSA non-exempt, and eligible for overtime.

Requirements

• High school diploma or equivalent.
• Experience in medical office front-desk work or administration.
• Proficiency in patient interactions, including maintaining a welcoming demeanor while handling multiple tasks.
• Understanding of basic administrative systems, with the ability to develop proficiency in scheduling, data entry, and communication software.
• Ability to use Google Workspace, Excel, and Teams.
• Ability to develop and maintain strong relationships with physicians, coworkers, and patients.
• Demonstrated courtesy, diligence, integrity, and teamwork aligned with the organization’s core values of serving with compassion, striving for excellence, and practicing humility.
• Excellent organizational and time-management skills, including the ability to complete tasks on time and independently manage workflow.
• Strong interpersonal skills, including effective listening, clear communication, customer problem resolution, and the ability to relate well to others with a warm, encouraging demeanor.
• Commitment to continual improvement in a feedback-driven team.

Nice To Haves

• A warm demeanor when greeting and interacting with patients and staff, including readily approaching patients to welcome them.
• Ability to maintain effective workplace relationships in a fast-paced, sometimes high-stress environment.
• Bilingual in Spanish.
• EMR and CTM experience.

Responsibilities

• Greet and check in research subjects and inform the study team when subjects arrive.
• Schedule appointments, complete check-out processes, and arrange transportation for subjects as needed.
• Enter routine subject data and manage administrative tasks as needed for supervisors.
• Support the daily clinical-study schedule by ensuring physicians and study staff are available at the appropriate times for each subject visit.
• Maintain regular communication with clinical and research teams to support smooth operations.
• Perform other duties as assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED