Patient Care Coordinator (Austin, TX)

Audibel•Austin, TX

5d•$17 - $25•Onsite

About The Position

The Patient Care Coordinator supports the patient experience and day-to-day operations of a Starkey Retail clinic, an employment opportunity with Northland Hearing Centers, Inc. The role follows the company’s Patient Journey philosophy, welcoming patients and helping guide them through their hearing healthcare experience. Responsibilities include front-office reception, appointment scheduling, patient account and inventory management, outreach and retention activities, and maintaining clinic procedures and patient privacy.

Requirements

High school diploma or GED.
1–2 years of customer service or retail experience preferred.
Proficient computer skills; ability to pass a basic computer assessment during the in-person interview.
Excellent customer service skills.
Ability to handle confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.

Nice To Haves

Experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems.
Industry familiarity is encouraged.
1–2 years of customer service or retail experience is preferred.

Responsibilities

Welcome patients according to company reception standards, offer assistance and refreshments, answer phones using the standard greeting and script, and make same-day follow-up calls to new patients, no-shows, and cancellations.
Maintain a concierge-level front-office experience by keeping the office neat and current, preparing refreshments, reviewing upcoming appointment charts, leading the daily Morning Huddle on behalf of the Clinic Team, administering intake forms, updating the patient management system, and assisting with patient education as needed.
Schedule and confirm patient appointments, enter appointment outcomes within 24 hours, use strategic scheduling to accommodate same- or next-day new patients, and prepare schedules for daily opportunities and special events.
Manage patient accounts receivable, deposits, and inventory by tracking orders, sales, and payments in patient management software; following purchasing and inventory guidelines; maintaining the cash till; making bank deposits; reconciling deposits daily and reporting weekly; collecting insurance information; requesting benefit verification; submitting insurance billing requests; monitoring claim status; and completing monthly reporting.
Support practice growth through patient contact, outreach, and retention marketing by scheduling follow-up appointments, keeping informed about clinic and regional marketing calendars, making outreach calls based on remarketing and campaign reports, maintaining accurate patient record classifications, and preparing for and participating in special events.
Maintain day-to-day operations, including office supplies and organization, patient files in accordance with company standards, and compliance with HIPAA and patient privacy requirements.
Perform other duties and responsibilities as assigned.