Research Patient Experience Specialist - Austin, TX

Austin Retina Associates • Austin, TX

1d • Onsite

About The Position

Austin Retina Associates is seeking a responsible, self-motivated Research Patient Experience Specialist to welcome and check in research subjects and support patient satisfaction. The role helps advance retinal research, provide new treatment opportunities to the community, and deliver high-quality patient care. The specialist supports appointment scheduling and check-out, coordinates transportation when needed, enters routine subject data, and assists with administrative tasks and daily clinical study workflows. The position requires regular communication with clinical and research teams to help ensure visits run smoothly.

The schedule is Monday through Friday, travel is not required, and the position is hourly, FLSA non-exempt, and eligible for overtime. Physical requirements include prolonged sitting, talking and hearing in person and by telephone; frequent computer and image viewing; hand use and reaching; occasional stooping, kneeling, bending, crouching, and lifting up to 15 pounds; and specified vision abilities.

Requirements

• Proficiency in patient interaction, including maintaining a welcoming demeanor while handling multiple tasks.
• Understanding of basic administrative systems and ability to gain proficiency with scheduling, data-entry, and communication software.
• Ability to master multiple computer systems, including Google Workspace, Excel, and Teams.
• Ability to develop and maintain strong relationships with physicians, coworkers, and patients.
• Demonstrated courtesy, diligence, integrity, and teamwork aligned with ARA core values: Serving with Compassion, Striving for Excellence, and Practicing Humility.
• Excellent organizational and time-management skills, including the ability to complete tasks promptly and independently manage workflow.
• Strong interpersonal skills, including effective listening, clear communication, customer problem resolution, and a warm, encouraging demeanor.
• Experience in medical-office front-desk work or administration.
• Commitment to continual improvement in a feedback-driven team.
• High school diploma or equivalent.
• Ability to meet the stated physical demands, including prolonged sitting and computer use and occasional lifting up to 15 pounds.

Nice To Haves

• Warm demeanor when greeting and interacting with patients and staff; readily approaches patients to welcome them.
• Ability to develop and maintain effective workplace relationships in a fast-paced, sometimes high-stress environment.
• Bilingual in Spanish.
• EMR and CTM experience.

Responsibilities

• Greet and check in research subjects and inform the study team when subjects arrive.
• Schedule appointments, complete check-out processes, and arrange transportation for subjects as needed.
• Enter routine subject data and handle administrative tasks as needed for supervisors.
• Support the daily clinical study schedule by ensuring physicians and study staff are available for the appropriate visit time slots.
• Maintain regular communication with clinical and research teams to support smooth operations.
• Perform other duties assigned as needed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED