Patient Care Coordinator (Lakeway, TX)

Audibel•Lakeway, TX

3d•$16 - $25

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and guides patients throughout their journey to better hearing. The role provides a professional, inviting front-office experience; manages clinic schedules and patient accounts; maintains patient records; organizes special events; and supports retention efforts. The PCC is an essential member of the Clinic Team and a steward of clinic resources. At Starkey Retail, the Patient Journey philosophy focuses on patients’ unique needs and guiding them toward hearing solutions that support their lifestyle and overall well-being. This employment opportunity is with Northland Hearing Centers, Inc., a wholly owned subsidiary of Starkey Laboratories, Inc. Starkey Retail positions are covered by Northland Hearing Centers, Inc.’s benefit and compensation programs. The position operates under standard office conditions and uses standard office equipment. The hourly rate is $16.29–$25.20, with possible performance-based commissions that are not guaranteed. Benefits, subject to eligibility requirements, include medical, dental and vision insurance; a 401(k) retirement plan; life and short- and long-term disability insurance; an employee assistance program; hearing aid benefits; PTO; paid sick and safe time; and six paid holidays annually.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to manage confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.
Ability to pass a basic computer assessment during an in-person interview.

Nice To Haves

1–2 years of experience in a customer service or retail position preferred.
Proficient computer skills; experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems preferred.
Industry familiarity encouraged.

Responsibilities

Receive and welcome patients according to company reception standards; answer phones promptly, follow scripts, and make same-day calls to new patients and patients who missed or cancelled appointments.
Maintain a clean, organized, and welcoming front office; prepare refreshments, review charts, lead the daily Morning Huddle, administer intake forms, update the patient management system, and assist with patient education as needed.
Schedule and confirm patient appointments, enter appointment outcomes within 24 hours, accommodate same- or next-day new patients where possible, and prepare schedules for daily opportunities and special events.
Track patient orders, sales, and payments in patient management software; follow purchasing and inventory guidelines; maintain the cash till, make bank deposits, reconcile deposits daily, and report weekly.
Collect patient insurance information, request benefit verification, submit insurance billing requests, monitor claim status, and meet monthly accounts receivable and inventory reporting requirements.
Support patient outreach and retention by scheduling follow-up appointments, using clinic and regional marketing calendars, making follow-up calls from remarketing and campaign reports, and maintaining accurate patient record classifications.
Prepare for and participate in special events.
Maintain office supplies and organization, manage patient files according to company standards, and comply with HIPAA requirements to protect patient privacy.
Perform other duties and responsibilities as assigned.