Patient Care Coordinator-Austin, TX

Sonova International • Austin, TX

4d • Onsite

About The Position

The Hearing Care Coordinator works closely with clinic staff to help ensure patients receive quality care and service. In partnership with onsite Hearing Care Professionals, the coordinator supports referring physicians and patients by scheduling appointments, verifying insurance benefits, and assisting with clinic support needs. The role also includes patient communications, administrative and payment processing, inventory management, and support for community outreach events.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Strong relationship-building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Nice To Haves

• Associate degree.
• Prior experience or knowledge with hearing aids.
• EMR/EHR experience.
• Two or more years of experience in a healthcare environment.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
• Collect patient intake forms and maintain patient files and notes.
• Schedule and confirm patient appointments.
• Complete insurance benefit checks and authorizations for patients.
• Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
• Process repairs under the direct supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Use general sales knowledge to support accessory sales and patient needs.
• Process and receive patient orders, verify pickups, and enter information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Perform general office duties, including cleaning.
• Manage inventory, monitor and order stock, and submit supply orders as needed.
• Assist with planning and logistics for at least one community outreach event per month.

Benefits

• 401(k) with a company match.
• Medical, dental, and vision coverage.
• Free hearing aids for employees and discounts for qualified family members.
• Paid time off and holiday time.
• No nights or weekends.
• LegalShield and identity theft protection.
• One floating holiday per year.
• Sales incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED