Patient Care Coordinator

Juniper Services•Sparks, NV

About The Position

Champagne Pediatric Dentistry is seeking an experienced and compassionate Dental Patient Care Coordinator to support patient relations, scheduling, and treatment coordination in a busy dental practice. The coordinator is the primary point of contact between patients and the practice, helping create a welcoming experience while supporting administrative and clinical operations. The role includes explaining treatment plans and financial options, verifying insurance, coordinating appointments and patient flow, handling billing inquiries, and maintaining clear communication among patients, dentists, and staff. The position requires strong organization, attention to detail, patient confidentiality, and proficiency with dental practice management software.

Requirements

High school diploma or equivalent.
Knowledge of dental terminology, procedures, and insurance processes.
Proficiency with dental practice management software and Microsoft Office Suite.
Excellent communication, organizational, and multitasking skills.
Strong attention to detail and ability to maintain patient confidentiality.
Customer service-oriented attitude focused on patient care and satisfaction.
Professionalism and empathy in patient interactions.
Effective communication and teamwork.
Problem-solving and conflict resolution skills.
Time management and prioritization skills.
Adaptability in a fast-paced environment.

Nice To Haves

Associate degree or dental office training preferred.
Previous experience in a dental or medical office setting strongly desired.

Responsibilities

Greet and assist patients in person, over the phone, and via email with professionalism and empathy.
Schedule, confirm, and manage patient appointments using dental practice management software.
Coordinate patient flow to support timely and efficient service delivery.
Review and explain treatment plans, procedures, and financial options to patients.
Verify insurance coverage, process claims, and handle billing or payment inquiries.
Maintain accurate and up-to-date patient records in compliance with HIPAA and office policies.
Communicate with dental providers and clinical staff to ensure accurate information exchange.
Follow up with patients regarding treatment plans, recalls, and outstanding balances.
Manage patient correspondence, including reminders, follow-ups, and satisfaction surveys.
Assist with front office administrative tasks such as filing, data entry, and inventory management.