Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• Customer service experience.
• 1–2 years of experience in healthcare settings.
• Team spirit, a calm demeanor, and a passion for people.

Nice To Haves

• Bilingual in English and Spanish is highly preferred.

Responsibilities

• Welcome patients and visitors and manage the waiting room, keeping waits within 15 minutes when possible and notifying patients of delays.
• Manage front-desk workflow and communicate with medical assistants.
• Manage providers’ daily schedules.
• Obtain, record, and update patients’ personal and financial information to maintain accurate registration.
• Help patients address healthcare-system, financial, or social barriers, including requesting interpreters and arranging transportation or prescription assistance when appropriate; assist with PCP changes if necessary.
• Assist patients with intake, including scanning required documents.
• Collect patient financial responsibility, such as copayments, coinsurance, and deductibles, and issue receipts.
• May manage a cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
• Process walk-in patients and visitors, greet them, answer calls promptly and professionally, and schedule appointments when applicable and according to guidelines.
• Answer phones and schedule appointments; may assist the case manager with scheduling hospital follow-up.
• Maintain medical records, including filing or scanning records and preparing them for scheduled visits.
• Ensure correspondence is scanned or filed in a timely manner.
• Process medical-record release requests and maintain appropriate logs.
• Perform other related duties as assigned.

Benefits

• Health insurance, eligible 30 days after employment.
• Dental insurance, eligible 30 days after employment.
• Vision insurance, eligible 30 days after employment.
• Paid time off.
• Paid holidays.
• 401(k) with company match.
• Educational assistance.
• Life insurance.