Patient Care Coordinator Triangle Visions Optometry

EssilorLuxottica Group•Havelock, NC

15d

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an excellent patient experience and help establish the practice as the community’s premier destination for vision care. Triangle Visions Optometry provides full-scope optometric care, ocular disease management, comprehensive eye exams, refractive services, and Vision Therapy. The practice is part of TeamVision, a Management Service Organization within EssilorLuxottica.

Requirements

High school graduate or equivalent.
At least 2 years of office experience in a healthcare setting.
Strong internal and external customer-service skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.

Nice To Haves

Familiarity with in-store technology, including point-of-sale systems, patient-record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly and answer telephone calls in a friendly, courteous manner.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Make appointment confirmation and order-pickup reminder calls.
Record and update financial information; collect patient charges; and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment, anticipate supply needs, coordinate supply orders with the Practice Manager, and verify deliveries.
Protect confidential medical, personal, and financial information in accordance with HIPAA.
Determine medical and vision insurance eligibility based on patients’ current plan coverage.
Ensure office systems are maintained and maintain a safe working environment for team members and patients.
Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
Work weekends and evenings as business needs require; schedules vary by location.
Meet attendance and daily timekeeping requirements and comply with company policies and dress code.
Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.