Patient Coordinator (Carlsbad Optometry)

VSP Ventures • Carlsbad, CA

2d • $19 - $22 • Onsite

About The Position

The Patient Coordinator provides a high-quality patient experience by welcoming and communicating with patients, creating efficient patient flow, and ensuring smooth transitions throughout the eye care experience. The role handles patient check-in and check-out, administrative records and correspondence, appointment coordination, and front desk organization. It also involves working with staff, doctors, and patients, participating in special projects, and cross-training in other departments.

Requirements

• One to two years of administrative experience, including at least one year providing administrative support.
• Demonstrated ability to perform multiple tasks successfully in a fast-paced environment.
• Working knowledge of Microsoft Office.
• Effective verbal communication skills and ability to prioritize multiple tasks while handling incoming calls and inquiries.
• Effective written communication skills to document customer situations clearly and prepare letters confirming agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate, relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use appropriate discretion and judgment when applying customer and call-handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Warmly greet patients and complete check-in and check-out processes to support patient satisfaction.
• Document patient information, update records, and collect patient payments in collaboration with staff, doctors, and patients.
• Answer and triage patient correspondence received by telephone, email, and fax, and respond to inquiries promptly.
• Maintain patient records and files accurately while protecting their security and confidentiality.
• Coordinate patient appointments, confirm patients, and prepare charts for scheduled visits to maintain patient flow.
• Perform confidential administrative tasks, including assembling reports, releasing records, and transmitting patient information to outside agencies.
• Keep the front desk and front entry organized.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Benefits

• The compensation package may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed