Care Coordinator (Front Office) - Oskaloosa Physical Therapy Clinic

Kinetic Edge Physical Therapy•Oskaloosa, IA

11d•Onsite

About The Position

Kinetic Edge Physical Therapy is hiring a full-time, hourly Care Coordinator for its Oskaloosa physical therapy clinic. The role works alongside another Care Coordinator to provide prompt, courteous service to clients and the team, with occasional independent work at the front desk. Care Coordinators support an exceptional client experience through a combination of client service, healthcare operations, and care coordination. As a first point of contact, the Care Coordinator builds relationships, coordinates care, supports providers, and helps ensure clients have a positive experience from their first phone call through completion of care. The position requires at least 40 hours per week and follows a Monday–Friday schedule, with no weekends or holidays.

Requirements

At least two years of experience in an administrative, healthcare, or professional customer service role.
Experience in a medical office or another fast-paced office environment.
Experience using electronic medical records (EMR).
Knowledge of medical terminology, health insurance, and healthcare scheduling.
Ability to quickly learn new technology.
Professional and confident communication with clients and team members.
Strong attention to detail, organization, and problem-solving skills.
Ability to manage multiple priorities, take initiative, work independently, and contribute positively to a collaborative team.
Ability to prioritize, adapt, and remain composed in a fast-paced environment.

Responsibilities

Deliver an exceptional client experience through professional, compassionate service.
Serve as the primary point of contact for clients in person, by phone, and through electronic communications.
Coordinate scheduling while balancing client needs and provider availability.
Explain therapy services, insurance benefits, and financial policies.
Collect payments and maintain accurate client accounts.
Complete accurate documentation and maintain client records in the electronic medical record (EMR).
Coordinate communication between clients, providers, referring physicians, employers, and insurance representatives.
Support clinic operations by following established processes and maintaining accuracy, confidentiality, and efficiency while managing multiple tasks and competing priorities.