Patient Care Coordinator (PCC) - Registered Nurse

Veterans Health Administration • White River Junction, VT

23h • Onsite

About The Position

The Patient Care Coordinator (PCC) is a Registered Nurse in the Nursing, Operations Service Line at the VA White River Junction Healthcare System. The position delivers and coordinates patient care, supports patient education and self-management, and promotes customer satisfaction throughout the continuum of care. The PCC assesses, plans, implements, and evaluates age-specific care; administers medications and procedures under established policies; and collaborates with interdisciplinary team members to influence care outcomes.

The PCC serves as a nursing administrator and supervisor, acting as a role model, clinical expert, resource, and leader to an interdisciplinary team. The role assists the nurse manager in ensuring patient nursing needs are met and serves as the primary facilitator of patient flow, admissions, and discharges. During off tours and holidays, the PCC functions as a facility supervisor, directs nursing staff and patient flow, and serves as a point of contact and coordinator for nursing staff throughout Patient Care Services. In that capacity, the PCC assumes technical and administrative responsibility for Patient Care Services areas and directs the establishment, implementation, and coordination of patient care.

The position also supports identification of issues affecting regulatory compliance, corrective action and service recovery, and accurate, timely scheduling documentation. It is full-time at 40 hours per week. The work schedule will be determined during the interview process. Compressed or flexible scheduling, telework, and virtual work are not available.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, subject to the stated exceptions for qualifying bridge-program candidates and foreign-educated nurses.
• Current, full, active, and unrestricted professional nurse registration in a U.S. state, territory, commonwealth, or the District of Columbia; a stated temporary Graduate Nurse Technician exception may apply to otherwise eligible candidates pursuing licensure.
• Meet the education, experience, and dimension criteria for the assigned Nurse grade and level. Depending on grade, qualifying education may include an ADN or nursing diploma, BSN, MSN, a related master's degree with a BSN, or a doctoral degree, combined with the specified professional or specialized nursing experience.
• At least 2–4 years of critical care nursing experience is listed as required in the preferred-experience section.
• Be physically able to satisfactorily perform the position duties and pass a pre-placement physical examination.
• Meet applicable federal employment conditions, including U.S. citizenship unless the stated exception applies, background/security investigation, and seasonal influenza vaccination requirements.
• Complete required onboarding and application documentation; selected applicants may be required to serve a probationary period.

Nice To Haves

• Experience in hospital operations, infection prevention, mental health, intimate partner violence, and/or other clinical specialty areas.
• Leadership-role experience involving staff or patient education.

Responsibilities

• Deliver fundamental knowledge-based care to assigned patients while developing technical skills.
• Assess, plan, implement, and evaluate care using age-specific components.
• Coordinate care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Administer medications and procedures according to established policies and guidelines.
• Collaborate with interdisciplinary team members to influence care outcomes.
• Demonstrate leadership and creative approaches to managing complex patient care, with performance broad enough to improve care for a group of patients.
• Be responsible for documented outcomes at the program or service level.
• Serve as a nursing administrator and supervisor, and function as a role model, clinical expert, resource, and leader to an interdisciplinary team.
• Assist the nurse manager in ensuring patients' nursing needs are met.
• Facilitate patient flow, admissions, and discharges.
• During off tours and holidays, function as a facility supervisor with authority to direct nursing staff and patient flow.
• Serve as a point of contact and coordinator for nursing staff across Patient Care Services during off tours and holidays.
• Assume technical and administrative responsibility for Patient Care Services areas during off tours and holidays.
• Direct the establishment, implementation, and coordination of patient care during off tours and holidays.
• Identify issues affecting regulatory compliance, ensure corrective action or service recovery, and ensure scheduling-time documents are accurate and completed promptly.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree