Patient Care Coordinator (PCC)

West Wichita Family Physicians, PA•Wichita, KS

1d•Onsite

About The Position

We are a family-oriented company that supports you, your family, and your work life balance. As a growing practice we are seeking a Patient Care Coordinator to coordinate all pre-service components for in-house diagnostic procedures (i.e., MRI, CT, Nuclear Medicine, etc...) as well as processing referral for specialist or other patient care appointments.

Requirements

High school diploma or equivalent
Previous experience in a clinic setting
Ability to establish and maintain effective working relationships with patients, staff, and others involved with patient care
Excellent attention to detail and organizational skills
Ability to prioritize tasks and manage time effectively

Nice To Haves

Knowledge of insurance process and medical terminology preferred
Familiarity with electronic medical records (EMR) systems
Identifying problems and recommending solutions
Completion of a certified nursing assistant (CNA), medical assistant (MA), RN or LPN program or equivalent training/experience

Responsibilities

Receive orders from physicians to schedule in-house procedures for diagnostic imaging and process referrals for specialist or other patient care appointments
Verify the procedure being ordered corresponds with the diagnosis; confirms that any appropriate prior testing has been completed prior to pre-certification
Verify insurance coverage and obtains appropriate information for pre-certification
Speak with the patient or patient representative via phone to schedule the procedure
Explain the procedure and the preparation for the procedure to the patient or patient representative and answer questions, provide directions regarding location and time
Maintain confidentiality
Contribute to a healthy team environment
Additional duties as assigned