Patient Service Rep PCC
About The Position
The Patient Service Rep PCC (Patient Contact Center) serves as a first point of contact for patients, providing compassionate care and effective communication. The role supports a positive patient experience by promptly and accurately addressing inquiries and helping patients access healthcare services. The position manages a high volume of calls, emails, and other communications; schedules and registers appointments for multiple providers in accordance with guidelines and clinical decision trees; provides information about services, locations, and departments; processes requests; and updates patient demographic and insurance information. The representative uses independent judgment to determine appointment types and urgency and escalates complex issues so patients can connect with appropriate resources. The position is hybrid, with six weeks of required onsite training before eligibility to work remotely, and requires the employee to be local to the Omaha metro area.
Requirements
- Must be local to the Omaha area.
- High school diploma, GED, or equivalent.
- Experience with computer systems, including web-based applications, upon hire.
- Customer service skills, including active listening, problem-solving, and the ability to remain calm in stressful situations.
- Strong computer skills and keyboarding proficiency.
- Excellent oral and written communication skills.
Responsibilities
- Manage a high volume of calls, emails, and other communication channels.
- Schedule and register patient appointments for multiple providers in accordance with guidelines and clinical decision trees.
- Provide information about services, addresses, and other departments.
- Process patient requests efficiently and accurately.
- Update patient demographic and insurance information.
- Determine appointment types and urgency using independent knowledge, and escalate complex issues as appropriate.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
