Customer Relations Specialist
Wisenbaker Builder Services • Jacksonville, FL18d
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Customer Relations Specialist
Wisenbaker Builder Services•Jacksonville, FL
About The Position
Wisenbaker is hiring a Customer Relations Specialist to serve as an account expert and key partner for clients in the homebuilding industry. The specialist will be the primary contact for assigned accounts, coordinating orders, product timelines, scheduling, and customer communications to help ensure accuracy and deadlines are met. The role works alongside builders, internal departments, and teammates, and supports customers from product selection through final scheduling. The position also involves administrative work, maintaining product knowledge, learning builder software platforms, and cross-training in the Order Processing Specialist role. Wisenbaker describes itself as an interior finish solutions provider that partners with homebuilders to supply flooring, countertops, and cabinets, and emphasizes teamwork, growth, and leadership.
Requirements
- High school diploma required.
- 1–2 years of customer service experience.
- Strong communication skills by phone, email, and in person.
- Detail-oriented, organized, and able to work under pressure.
- Problem-solving ability and capacity to work independently or as part of a team.
- Proficient in Microsoft Office and comfortable with databases.
- Positive, solutions-oriented attitude.
Nice To Haves
- College degree preferred.
- Customer service experience in construction or homebuilding is a plus.
Responsibilities
- Serve as the internal and external point of contact for assigned accounts.
- Review account process sheets and stay updated on implementation changes.
- Verify final selections, change orders, and scheduling communications.
- Ensure products are ordered and timelines are met.
- Respond to status inquiries and customer follow-ups.
- Track and collect Purchase Orders and manage Need PO lists.
- Build long-term customer relationships with a professional, solutions-first mindset.
- Attend builder meetings when available.
- Perform general administrative tasks, including email, document preparation, calls, and filing.
- Maintain product knowledge and cross-train in the Order Processing Specialist role.
- Learn to navigate builder software platforms and enter orders efficiently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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