Order Processing Specialist

Wisenbaker Builder Services • Jacksonville, FL

1d

About The Position

The Order Processing Specialist owns the quote-to-order process and supports accurate, timely order releases. The role coordinates across teams, catches errors before they become issues, reconciles purchase orders, prepares quotes, processes product orders, and schedules measures. It also involves managing customer order entries, confirming product availability and lead-time expectations, maintaining the Need PO List, and communicating with internal and external contacts. The specialist may attend model home and internal account meetings and will cross-train on the Customer Service Representative role.

Wisenbaker provides interior finish solutions to homebuilders, including flooring, countertops, and cabinets. The company describes itself as a people-powered operation that values hard work, growth, and leadership.

Requirements

• High school diploma required.
• Strong attention to detail and time-management skills.
• Comfort with basic math calculations and purchase order reconciliation.
• Strong written and verbal communication skills.
• Ability to work independently and under pressure.
• Proficiency in Microsoft Office and Windows environments.

Nice To Haves

• College degree preferred.
• One to two years of customer service or administrative experience is a plus.

Responsibilities

• Cross-reference account process sheets daily to stay current with updates.
• Process and release product orders accurately.
• Double-check data entry for order integrity and release sales orders.
• Handle quoting and purchase order reconciliation for internal orders.
• Schedule measures and manage customer order entries.
• Ensure product availability and lead-time expectations are met.
• Maintain and track the Need PO List.
• Communicate with internal and external contacts by phone and email.
• Attend model home and internal account meetings when applicable.
• Stay current on product knowledge and builder systems.
• Cross-train on the Customer Service Representative role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED