CUSTOMER SERVICE ORDER PROCESSING SPECIALIST
About The Position
Smyth-Minneapolis is seeking a motivated, service-minded Customer Service Order Processing Specialist to support its Minneapolis location. The role is part of the Customer Service team and supports account coordinators, customers, and other internal and external stakeholders. The specialist provides reports, organizes customer and business data, performs data entry, and maintains departmental documentation while collaborating with teams to deliver quality customer service. This is a full-time position with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Compensation is based on the candidate’s skills, experience, and qualifications.
Requirements
- High school diploma or equivalent.
- Previously demonstrated customer-focused background.
- Effective time management and ability to prioritize multiple long- and short-term projects while meeting deadlines.
- Strong organizational skills and a high degree of attention to detail.
- Proficiency in Microsoft Office programs, specifically Outlook, Excel, and Word.
- Independent judgment, proactive thinking, and strong analytical capabilities.
- Ability to communicate clearly and effectively, verbally and in writing, with people at all levels inside and outside the organization.
- Excellent interpersonal, collaborative, and relationship-building skills to work effectively with a diverse group of people and personalities.
Nice To Haves
- College degree (preferred).
- Experience in the print industry (a plus).
Responsibilities
- Support account coordinators, customers, and other functional areas in meeting internal and external customer needs.
- Provide detailed reports for account coordinators to use with internal and external customers.
- Gather, file, and organize data related to customer and internal needs.
- Perform accurate and efficient data entry.
- Prepare and maintain appropriate documentation for the Customer Service Department.
- Work closely with teams to support quality customer service for internal and external customers.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- PTO
- Paid holidays
- Short-term disability
- Long-term disability
- Life insurance
- Additional benefits (not specified)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
