CNC Order Processing Specialist

DN SOLUTIONS AMERICA CORPORATION•Schaumburg, IL

2d•$50,000 - $60,000

About The Position

The CNC Order Processing Specialist coordinates and processes customer orders for CNC machine tools, options, and related equipment. The role manages the order lifecycle from initial order entry and approval through vendor purchasing, order confirmation, and shipment tracking. The specialist works with internal departments, customers, and external suppliers to ensure accurate order processing, complete documentation, and effective communication of delivery schedules.

Requirements

Strong attention to detail and the ability to manage multiple orders and deadlines simultaneously.
Effective written and verbal communication skills.
Proficiency with Microsoft Office applications and the ability to learn order management and business systems.
Strong organizational, problem-solving, and follow-up skills.
Ability to work collaboratively with customers, vendors, and internal departments.

Nice To Haves

Experience in order processing, purchasing, sales support, logistics, or customer service.
Experience in manufacturing, industrial equipment, CNC machine tools, or a related industry.
Familiarity with purchase orders, order acknowledgments, vendor confirmations, and shipment documentation.
Experience with international shipping or customs documentation.

Responsibilities

Process customer purchase orders submitted through online portals or manually, including order entry, revisions, and changes to machine configurations and optional equipment.
Coordinate pre-order reviews and approvals, prepare customer order acknowledgments, and verify order details for accuracy and completeness.
Prepare and submit purchase orders to vendors, obtain order confirmations, and follow up on order status, product availability, and delivery schedules.
Monitor machine and equipment shipment dates, review shipment status reports, and coordinate export and customs documentation for shipments originating from the United States.
Coordinate order processing and documentation for consignment inventory and demonstration equipment in accordance with established procedures.
Respond to order-related inquiries, provide order-status and expected-delivery updates, and collaborate with internal teams and external partners to resolve discrepancies or delays.
Maintain accurate machine, configuration, and optional equipment records, keeping order information and supporting documentation current and accessible.
Provide cross-functional order-processing support and cover essential responsibilities during team members' absences.