Order Processing Specialist

Aston Carter • Waukegan, IL

8d • $25 - $25 • Onsite

About The Position

The Order Processing Specialist is the primary point of contact for the sales team and customers regarding orders. The role handles order entry and processing, customer inquiries, product information requests, and returns while coordinating with internal departments to support accurate, timely order fulfillment. It is suited to someone who enjoys helping people, solving problems, and working in a fast-paced, team-oriented manufacturing environment serving the food service industry.

This is a fully onsite, contract-to-hire position in Waukegan, Illinois. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., in a cubicle-style office. The specialist works on a four-person team, including the supervisor, and interacts frequently with Accounting, Sales, and Warehouse teams. Reliable attendance and flexibility to accommodate non-standard work hours when necessary are expected.

The employer describes a friendly, supportive, collaborative culture, strong employee retention, and career-growth pathways into other departments. The organization provides ongoing training and development. The stated pay range is $25.00 per hour. Benefits, subject to eligibility and applicable terms, include medical, dental, and vision coverage; disability and life insurance; a 401(k) plan; and time off.

Requirements

• High school diploma.
• The posting states 13 years of experience in order processing, order entry, or customer service.
• The posting states 13 years of experience using ERP and CRM systems.
• The posting states 13 years of experience using Microsoft Office products, including basic Excel, Word, and Outlook.
• Ability to perform accurate order entry and order management.
• Experience with ERP-based order processing and data entry.
• Strong customer service skills, including handling inquiries by phone and email.
• Professional email communication skills.
• Comfort using order processing and CRM systems daily.
• Excellent verbal and written communication skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Reliable attendance and willingness to support non-standard work hours as needed.
• Strong attention to detail and accuracy in data entry and record keeping.
• Ability to adapt to changing priorities in a dynamic work environment.
• Adherence to onsite safety regulations and procedures.

Nice To Haves

• Experience in a manufacturing or business-to-business (B2B) environment.
• Experience with AS400 systems.
• Exposure to food packaging environments, including SQF and GMP practices.
• Familiarity with ERP and CRM platforms beyond AS400.
• Ability to collaborate with accounting, sales, and warehouse teams.
• Positive attitude and desire to learn and grow within the organization.
• Interest in developing a long-term career with opportunities to move into other departments.

Responsibilities

• Serve as the first point of contact for the sales team and customers regarding orders, providing fast, friendly, and accurate assistance.
• Respond promptly to sales and customer inquiries by phone and email using clear, professional communication.
• Process customer orders and returns accurately and efficiently in ERP and CRM systems.
• Assist customers and internal stakeholders with product information requests and order-related questions.
• Collaborate with Accounting, Purchasing, Manufacturing, and Logistics teams to expedite orders and resolve issues.
• Maintain accurate records of orders, returns, and customer interactions in ERP/CRM systems, including AS400.
• Follow up with internal and external stakeholders to support satisfaction and resolve outstanding concerns.
• Use Microsoft Excel, Word, and Outlook for order processing and communication tasks.
• Maintain dependable attendance and accommodate non-standard work hours when necessary.
• Follow company safety regulations and procedures while onsite and when interacting with other departments.
• Collaborate with representatives and cross-functional teams to support a team-focused culture.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid short-term and long-term disability insurance.
• Company-paid life insurance, with voluntary life options.
• 401(k) plan with company match.
• Paid time off available after 90 days.
• Ongoing training and development opportunities.
• Depending on eligibility and job classification, benefits may also include Critical Illness, Accident, and Hospital coverage; voluntary Life and AD&D coverage for employees and dependents; pre-tax and Roth 401(k) contributions; a Health Spending Account (HSA); transportation benefits; Employee Assistance Program; and PTO, vacation, or sick leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED