Technical Order Processing Specialist (Curries)

ASSA ABLOY • Mesquite, TX

8d • Onsite

About The Position

Curries, an ASSA ABLOY company, is expanding its Order Management Team and seeking a Technical Order Processing Specialist. This on-site role is based out of their regional manufacturing facility in Mesquite, Texas. ASSA ABLOY is a global leader in access solutions, focusing on manufacturing steel doors and frames for the commercial market, serving industries such as hospitality, healthcare, aerospace, defense, sporting venues, and education. The Technical Order Processing Specialist will be responsible for accurately entering and processing customer orders into the system for production and manufacturing, which involves interpreting product specifications and researching drawings. The role also includes performing all duties related to processing customer orders with a high degree of accuracy, assisting customers with technical inquiries and problems while maintaining appropriate metrics and KPIs, communicating with customers about discrepancies, order conflicts, and shipping delays, and ensuring prompt and thorough resolution of customer issues. Additionally, the specialist will continuously evaluate and identify opportunities for process improvements to enhance the customer experience and perform other duties as required. The role also emphasizes promoting a safe and harmonious working environment and adhering to the ASSA ABLOY Code of Conduct and Health & Safety Policy.

Requirements

• High School Diploma or GED
• Proficiency with Math, Basic Geometry and Algebra skills
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.)
• Proficient communication skills, both verbal and written
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
• Must excel working in a fast-paced environment

Nice To Haves

• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable
• Comfortable supporting contractors and distributors/wholesale distributors
• Tech savvy and detail-oriented individual
• Customer-centric professional, even under tight deadlines / crunch time

Responsibilities

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
• Communicate with customers on discrepancies, order conflicts, and shipping delays.
• Follow up to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED