Order Processing Specialist

Wisenbaker Builder Services • Jacksonville, FL

3d

About The Position

The Order Processing Specialist owns the quote-to-order process, helping ensure clean, accurate, and timely order releases. The role coordinates across teams, identifies errors before they become issues, and helps projects begin with clarity and precision. Work includes purchase order reconciliation and quoting, managing product orders, and scheduling measures. The position also involves communication with internal and external contacts and cross-training on the Customer Service Representative role.

Requirements

• High school diploma required.
• Sharp attention to detail and strong time management skills.
• Comfort with basic math calculations and purchase order reconciliation.
• Strong written and verbal communication skills.
• Ability to work independently and under pressure.
• Proficiency in Microsoft Office and Windows environments.

Nice To Haves

• College degree preferred.
• 1–2 years of customer service or administrative experience is a plus.

Responsibilities

• Cross-reference account process sheets daily to stay current with updates.
• Process and release product orders accurately.
• Double-check data entry for order integrity and release sales orders.
• Handle quoting and purchase order reconciliation for internal orders.
• Schedule measures and manage customer order entries.
• Ensure product availability and lead-time expectations are met.
• Maintain and track the Need PO List.
• Communicate with internal and external contacts by phone and email.
• Attend model home and internal account meetings when applicable.
• Stay up to date with product knowledge and builder systems.
• Cross-train on the Customer Service Representative role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED