Product Specialist

FS Builder Resources•Lewisville, TX

About The Position

The Product Specialist is responsible for setup, maintenance, pricing, and ongoing support of product categories including flooring, tile, carpet, hardwood, laminate, luxury vinyl plank (LVP/LVT), stone, countertops, cabinets, appliances, and multifamily products. Working under the direction of the Product Team Supervisor, the role serves as a subject matter resource for product information, pricing, sourcing, system administration, and category management. The Product Specialist ensures products are accurately represented across company systems, pricing remains current, and internal teams have the information needed to support customers, builders, and operational initiatives. The role also supports product and pricing data integrity, product transitions, supplier programs, internal requests, documentation, and process-improvement initiatives.

Requirements

Experience supporting product categories, pricing, purchasing, merchandising, or operations.
Strong Microsoft Excel and data management skills.
Excellent organizational and analytical abilities.
Strong attention to detail and ability to manage multiple priorities.
Effective verbal and written communication skills.
High school diploma or equivalent required.
Ability to sit and/or stand for extended periods of time.
Ability to work on a computer for extended periods of time.
Ability to communicate by phone, email, and in person.
Ability to review documents, reports, contracts, bids, and pricing information.
Must be able to occasionally lift up to 25 lbs.

Nice To Haves

Experience within flooring, stone, cabinetry, appliance, or residential construction industries.
Experience with RFMS, Microsoft Dynamics, KACE, PVault, or comparable ERP systems.
Knowledge of builder programs, multifamily products, pricing administration, and product lifecycle management.
Associate or bachelor’s degree in business, construction management, supply chain, finance, or a related field preferred.
Previous experience in purchasing, procurement, construction, homebuilding, vendor management, or contract administration preferred.
Experience reviewing bids, contracts, pricing, scopes of work, budgets, or vendor documentation preferred.
May occasionally be required to visit construction sites, communities, vendor locations, or other company locations.

Responsibilities

Maintain assigned product categories, including tile, carpet, hardwood, laminate, stone, cabinets, appliances, and related builder products.
Create, modify, and deactivate product records within company systems.
Research product specifications, installation details, manufacturer information, and supporting documentation.
Coordinate new product introductions, product transitions, and product discontinuations.
Support category maintenance activities, including product crossovers, replacement recommendations, and program updates.
Maintain price lists, freight programs, builder programs, rebates, discounts, NTEs, and related pricing structures.
Implement manufacturer and supplier price increases.
Validate pricing accuracy and assist with margin and profitability analysis.
Support product pricing, bid sheet, model home, and multifamily project requests.
Maintain product information within RFMS, Dynamics, KACE, PVault, e-commerce platforms, and other business systems.
Ensure product descriptions, specifications, vendor information, pricing, and supporting documentation are complete and accurate.
Validate product imports, updates, and system changes.
Troubleshoot product and pricing discrepancies and coordinate resolutions with internal teams.
Serve as a resource for Sales, Purchasing, Operations, Design Gallery, Multifamily, and Leadership teams regarding product information and pricing.
Research sourcing requests, alternate products, and replacement materials.
Support builder transitions, community updates, model home selections, and multifamily product requests.
Collaborate with Product Managers, suppliers, and internal stakeholders to ensure consistent product information and program execution.
Follow and support established department SOPs and workflows.
Assist with development of training materials, product resources, and documentation.
Identify opportunities to improve product data quality, pricing accuracy, and operational efficiency.
Participate in departmental projects and continuous improvement initiatives.