Product Specialist

Hendrick•Pleasanton, CA

10d•Onsite

About The Position

The Product Specialist explains and demonstrates vehicle features and technology to customers at the beginning of the sales process. The role works closely with salespeople and supports the sales team, answering customer questions, conducting test drives and facility tours, and providing assistance as needed. It also includes training current customers on vehicle technology and maintaining customer satisfaction, an organized and safe work area, and accurate timekeeping. The role has no direct supervisory responsibilities. Duties may include other assignments as directed by a supervisor, and the job description may be revised at the company’s discretion. The position is based at Lexus of Pleasanton, 4345 Rosewood Dr, Pleasanton, California 94588. Work takes place indoors and outdoors throughout the premises, including the outdoor car lot and customer test drives. The position involves frequent movement around the facilities, heavy standing work, and regular interaction with customers and other departments. Scheduled shifts may include evenings, weekends, and holidays. Compensation includes base hourly wages of $21.00. A production bonus based on dealership performance may range from $0.00 to $300 per month. The role requires a high school diploma, automotive field experience, a valid driver’s license, advanced technology skills, and basic computer skills. Previous sales and/or customer service experience is desired; up to three years of work experience is indicated.

Requirements

High school diploma.
Automotive field of study or work experience.
Up to 3 years of desired work experience; previous sales and/or customer service experience is desired.
Advanced technology skills.
Valid driver’s license.
Basic computer skills to use the timekeeping system and ability to learn web-based customer-management applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos; present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.
Ability to perform the physical demands of the job, including heavy standing and frequent movement around the premises.

Nice To Haves

Previous sales and/or customer service experience.

Responsibilities

Greet customers and determine the make, type, and quality of vehicle they want.
Educate customers about current product-line options and basic product specifications.
Provide product information and brochures when requested.
Demonstrate vehicle features, technology features, and optional equipment available for purchase.
Answer customer questions about vehicles, technology, and features.
Conduct test drives and facility tours, including tours of service and parts areas.
Conduct technology training classes for current customers.
Assist customers as needed and work closely with salespeople.
Support the sales team as needed.
Maintain customer satisfaction (CSI) at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the company’s Core Values.
Perform other duties as assigned.