Benefits Specialist Jobs

About The Position

Requirements

• Excellent communication skills, both written and verbal, to convey information clearly and transparently.
• Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively.
• Display a high level of attention to detail when entering data and reviewing documents to avoid errors and ensure data integrity.
• Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
• Ability to work effectively in a team environment and collaborate with team members and other departments.
• Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
• Commitment to staying updated on industry trends, regulations, and best practices.
• Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.
• Possess a strong customer service orientation and demonstrate a good understanding of insurance concepts.
• Navigate online portals efficiently to access and update client information.

Nice To Haves

• Life & Health License or ability to obtain within 90 days of hire

Responsibilities

• Process all client eligibility changes and ID card requests with precision and within specific timeframes.
• Respond to client and internal requests in a timely and accurate manner.
• Update the client management portal with the most recent information.
• Maintain effective communication with clients and carrier representatives, ensuring their needs are met and questions are answered.
• Attend team meetings to stay informed about agency policies, procedures, and industry updates.
• Provide accurate and timely support to clients to enhance their trust and loyalty with BBG.
• Communicate difficult carrier decisions to clients when necessary, and escalate issues to carrier representatives, when appropriate.