Case Manager I - Benefits Specialist

NORTHEAST VALLEY HEALTH CORPORATION•Van Nuys, CA

13d

About The Position

The Case Manager I – Benefits Specialist / Benefits Specialty Services (BSS) provides client-centered support to people living with HIV by helping them identify, access, and maintain public and private health, social service, and disability benefits. The position educates clients about benefit programs, helps them navigate healthcare and social service systems, coordinates referrals, and advocates for access to essential resources. The Case Manager develops a Benefits Service Plan (BSP) with each patient and delivers services in compliance with Ryan White Program requirements, Commission on HIV guidelines, DHSP contractual standards, and applicable regulations, while promoting dignity, respect, and equitable access to care. Participation in outreach events, including Pride celebrations, health fairs, and other community events, is mandatory to recruit potential clients for the Benefits Specialty Services program. The position reports to the HIV Programs Administrator / Program Manager. The DHSP Benefits Specialty Services grant ends February 28, 2028.

Requirements

High school diploma or GED required.
Fluency in English, including speaking, reading, and writing.
Fluency in Spanish, including speaking, translating, reading, and writing.
Current Cardiopulmonary Resuscitation (CPR) certification, maintained in compliance with corporate CPR policy.
Effective verbal and written communication skills.
Ability to relate to people from diverse backgrounds, including across ethnicity, gender, sexual orientation, age, and lifestyle, and to work with populations impacted by HIV.
Ability to listen and communicate professionally and compassionately, with sensitivity to different cultures and lifestyles.
Ability to prioritize tasks and work effectively despite interruptions and with minimal supervision; must be a self-starter and reliable.
Ability to solve problems and make routine recommendations.
Ability to maintain absolute confidentiality of health care and other patient/client information.
Flexibility to work evenings and weekends for community outreach events.
If driving is required for the job, a current California driver’s license, appropriate insurance coverage, and a driving record acceptable to NEVHC’s insurance carrier.

Nice To Haves

Bachelor’s degree in a health-related field is desirable.
Two years of recent work experience related to health benefits is preferred.
Previous work with the HIV population and benefits is strongly desirable.

Responsibilities

Educate clients about available benefits and assist with application processes.
Conduct a benefits assessment during the first appointment to determine the patient’s needs.
Provide benefits management services to enrolled patients who need advocacy to maintain their benefits.
Develop a Benefits Services Plan (BSP) with each patient documenting needs, goals, steps, functional barriers, next steps, and the disposition of each benefit application; include the patient’s and Case Manager’s names, date, and signatures.
Provide Social Security benefits appeals counseling and facilitation when needed; refer patients requiring legal assistance for public benefits to a Ryan White Program-funded legal service provider.
Conduct benefits orientation sessions and workshops for clients.
Help clients obtain eligibility for and access to public and private benefits programs, including health, disability, food, housing, insurance, and income-support programs.
Write a progress note documenting each patient interaction, assistance provided, progress toward benefit-access goals, and barriers encountered.
Prepare monthly reports.
Participate in outreach events such as Pride celebrations, health fairs, and other community events to recruit potential program clients.