Case Manager I

Interfaith Community Services INC•Escondido, CA

14h•$25 - $27•Onsite

About The Position

Interfaith Community Services is hiring a Case Manager I for its Senior Assistance role. The Case Manager provides case management services to enrolled clients, coordinating comprehensive support to promote stability, self-sufficiency, and overall well-being. The role assesses client needs, develops individualized service plans, connects clients with community resources, and advocates on their behalf. The Case Manager collaborates with clients, service providers, and internal teams to support timely access to services while maintaining accurate documentation and complying with program requirements. The position is onsite in Escondido, Monday through Friday, 8:00 a.m. to 4:30 p.m. The hourly rate is $24.89–$27.23. The work environment is primarily office-based, with regular interaction with staff, clients, and external partners.

Requirements

Bachelor’s degree in social work or a related field.
At least 1 year of work experience in a shelter, social services, or nonprofit setting.
A combination of relevant education and professional experience may be considered in lieu of the stated requirements.
Complete valid CPR, Basic Life Support (BLS), and First Aid certifications within three months of hire.
Ability to manage high-acuity cases and respond calmly and professionally to crises or emergencies.
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments.
Strong organizational skills and attention to detail and accuracy.
Ability to work independently and exercise sound judgment.
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention.
Knowledge of adult development and community and social service resources.
Excellent written and verbal communication skills.
Ability to work effectively within multidisciplinary, collaborative teams and maintain positive professional relationships across organizational levels.
Demonstrated teamwork, cooperation, and a strong sense of urgency.
Ability to establish and maintain appropriate professional boundaries with clients.
Commitment to confidentiality of client and employee information.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to meet the position’s physical requirements, with or without reasonable accommodation.

Nice To Haves

Bilingual Spanish/English.

Responsibilities

Conduct comprehensive client assessments to identify needs, strengths, barriers, and service eligibility.
Develop, implement, and regularly update individualized service or care plans with clients and interdisciplinary teams.
Coordinate and facilitate access to community resources, benefits, and support services.
Monitor cases, follow up with clients, and support progress toward established goals.
Maintain frequent client contact through scheduled or unscheduled visits, program outreach, and telephone support.
Advocate for clients’ equitable access to services and address individual or systemic barriers.
Maintain accurate, timely, and confidential case records, including assessments, plans, progress notes, and reports, in compliance with agency policies, funding requirements, and regulations.
Collaborate with internal staff, external service providers, and community partners to deliver coordinated care.
Provide crisis intervention and referrals for urgent or emergent client needs within the role’s scope.
Educate clients about resources, rights, and responsibilities to support informed decision-making and self-sufficiency.
Participate in team meetings, case conferences, supervision, and required trainings.
Comply with ethical standards, confidentiality laws such as HIPAA where applicable, and agency policies.
Meet organizational productivity, documentation, and performance expectations.
Perform additional duties as assigned.