Case Manager I

Interfaith Community Services INC•Escondido, CA

6d•$25 - $27•Onsite

About The Position

The Case Manager I / Turk Recuperative - CAL-AIM provides case management services to enrolled clients in an assigned program. The role coordinates and provides comprehensive support to individuals and families to promote stability, self-sufficiency, and overall well-being. This includes assessing client needs, developing individualized service plans, connecting clients with community resources, and advocating on their behalf. The Case Manager works collaboratively with clients, service providers, and internal teams to support timely access to services while maintaining accurate documentation and complying with program requirements. The position is onsite in Escondido and primarily office-based, with regular interaction with staff, clients, and external partners. The scheduled hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The hourly rate is $24.89–$27.23.

Requirements

Bachelor’s degree in social work or a related field.
At least 1 year of work experience in a shelter, social services, or nonprofit setting.
A combination of relevant education and professional experience may be considered in lieu of the stated requirements.
Complete valid CPR, Basic Life Support (BLS), and First Aid certifications within three months of hire.
Ability to manage high-acuity cases and respond calmly and professionally to crises or emergencies.
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments.
Strong organizational skills and excellent attention to detail and accuracy.
Ability to work independently and exercise sound judgment.
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention.
Knowledge of adult development and community and social service resources.
Excellent written and verbal communication skills.
Ability to work effectively within multidisciplinary and collaborative teams.
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across organizational levels.
Demonstrated teamwork, cooperation, and a strong sense of urgency.
Ability to establish and maintain appropriate professional boundaries with clients.
Commitment to maintaining confidentiality of client and employee information.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Nice To Haves

Bilingual Spanish/English.

Responsibilities

Conduct comprehensive client assessments to identify needs, strengths, barriers, and service eligibility.
Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams.
Coordinate and facilitate access to community resources, benefits, and support services.
Monitor cases, follow up with clients, and provide ongoing support toward established goals.
Engage in frequent client contact through scheduled or unscheduled visits, program outreach, and telephone support.
Advocate for equitable client access to services and address systemic or individual barriers.
Maintain accurate, timely, and confidential case documentation, including assessments, service plans, progress notes, and reports, in compliance with agency policies, funding requirements, and applicable regulations.
Collaborate with internal staff, external service providers, and community partners to deliver coordinated care.
Provide crisis intervention and referrals for urgent or emergent client needs within the scope of the role.
Educate clients about available resources, rights, and responsibilities to support informed decision-making and self-sufficiency.
Participate in team meetings, case conferences, supervision, and required trainings.
Comply with ethical standards, confidentiality laws such as HIPAA when applicable, and agency policies.
Meet organizational productivity, documentation, and performance expectations.
Perform additional duties as assigned.