Case Manager I

Colorado Coalition for the Homeless•Denver, CO

13d•$21 - $25•Onsite

About The Position

The Case Manager I works collaboratively with case managers, supervisors, integrated health team members, and community-based partners to promote long-term solutions for families, children, and individuals experiencing or formerly experiencing homelessness. The position develops and implements care plans, coordinates services and resources, monitors client progress, provides advocacy and support, facilitates referrals, and maintains case documentation and data collection. Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support services, recovery-focused interventions, cultural responsiveness, and trauma-informed care. The role focuses on outreach, referrals and connections to mainstream services and housing, and crisis intervention. The position works under direct supervision within established department parameters, managing a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs. The Case Manager I works in a team environment and partners with internal programs, health providers, and community organizations. The schedule is Monday through Friday, eight-hour day shifts, with flexibility to work outside the regular schedule when needed. The office is located at 2100 Broadway, Denver, Colorado. Work includes frequent driving to clients’ homes in the Denver metro area, an office environment, and meetings in clients’ homes, shelters, or other outreach settings. Time outdoors, in a company or personal vehicle, or on public transit may be required.

Requirements

High school diploma or GED.
Basic Life Support Certification required within 30 days of employment.
Must have and maintain a Colorado driver’s license in good standing within 30 days of hire, except for SSHC.
Excellent interpersonal and communication skills, including the ability to build trusting relationships with residents.
Strong understanding of housing support services principles, trauma-informed care, and recovery-focused interventions.
Ability to manage a diverse caseload, prioritize tasks, work independently, and contribute as a team member.
Proficiency in Microsoft Office Suite.
Must have access to a reliable vehicle outside of the CCH fleet.
Ability to meet the physical demands described, with or without reasonable accommodation, and without posing a direct threat to safety or health.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, Human Services, or Criminal Justice.
One to two years of experience working with diverse populations experiencing homelessness, substance use disorders, or mental health challenges, particularly people diagnosed with serious and persistent mental illness (SPMI).
Knowledge of local housing resources, benefits programs, and social service agencies.

Responsibilities

Manage a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs.
Maintain positive working relationships with community partners and health providers.
Collaborate with the team and contribute to collective problem-solving efforts.
Provide wrap-around care management to support consistent communication and engagement, including support during crises or disengagement.
Serve as a liaison among internal program management, client referral sources, and community partners.
Respond promptly to resident crises with de-escalation, support, and appropriate referrals.
Develop crisis and safety plans with individuals tailored to their needs.
Mediate conflicts to resolve issues and maintain positive relationships.
Track client data, engagement, and outcomes, with a focus on individual client outcomes.
Transport clients as needed using a CCH vehicle or an approved personal vehicle; accompany residents to appointments, meetings, and other engagements to provide support and advocacy.
Conduct outreach to assess individuals’ basic needs, safety, and mental health resource needs.
Build rapport and maintain ongoing professional relationships to connect people with longer-term care.
Assist clients with applying for and securing benefits, including Social Security, Medicaid, and food assistance.
Refer clients to external agencies and coordinate care with other service providers as needed.
Identify and share information related to safety concerns, emergencies, or threats to individuals and others.
Keep current on community resources and provide appropriate resources to community members.
Participate in community collaboration meetings to address client barriers and advance the Coalition’s support efforts.
Attend position-related trainings and bring ongoing training and educational opportunities to the team.
Record clinical and non-clinical services, communications, and tasks accurately and promptly in the EHR and other required systems; maintain complete, up-to-date charts and follow future upgrades as directed.
Perform other job duties as assigned.