Case Manager I

Colorado Coalition for the Homeless•Denver, CO

1d•$21 - $25

About The Position

The Case Manager I works collaboratively with case managers, supervisors, integrated health team members, and community partners to promote long-term solutions for families, children, and individuals experiencing or formerly experiencing homelessness. The role develops and implements care plans, coordinates services and resources, monitors client progress, provides advocacy and support, facilitates referrals, and maintains case documentation and data. Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support, recovery-focused interventions, cultural responsiveness, and trauma-informed care. The position focuses on outreach, referrals and linkages to mainstream services and housing, and crisis intervention. The Case Manager I manages a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health needs. The position works under direct supervision within established department parameters and collaborates with a team. It involves accompanying and transporting clients as needed, coordinating care with community providers, helping clients access benefits and services, responding to crises, and keeping accurate records in the EHR and other required systems. The role works primarily in a climate-controlled office, with frequent interpersonal interactions and occasional work in homes, shelters, or other outreach settings. Work may also take place outdoors, in a company or personal vehicle, or on public transit. The schedule is Monday through Friday, eight-hour day shifts, with flexibility required to work outside the regular schedule when needed.

Requirements

High school diploma or GED.
Basic Life Support certification required within 30 days of employment.
Must have and maintain a Colorado driver's license in good standing within 30 days of hire, except for SSHC.
Must have access to a reliable vehicle outside of the CCH fleet.
Excellent interpersonal and communication skills, including the ability to build trusting relationships with residents.
Strong understanding of housing support services principles, trauma-informed care, and recovery-focused interventions.
Ability to manage a diverse caseload, prioritize tasks, work independently, and contribute as a team member.
Proficiency in Microsoft Office Suite.

Nice To Haves

Bachelor's degree in Psychology, Social Work, Human Services, or Criminal Justice.
1–2 years of experience working with diverse populations experiencing homelessness, substance use disorders, or mental health challenges, particularly individuals diagnosed with serious and persistent mental illness (SPMI).
Knowledge of local housing resources, benefits programs, and social service agencies.

Responsibilities

Manage a caseload of clients with high service utilization and disabilities, including substance use and significant primary and behavioral health care needs.
Maintain positive, collaborative relationships with community partners and health providers.
Work under direct supervision and established department parameters, collaborating with the team and contributing to collective problem-solving.
Provide wrap-around care management to support consistent communication, engagement, and clients experiencing crisis or disengagement.
Act as a liaison between internal program management, client referral sources, and community partners.
Respond promptly to resident crises with de-escalation, support, and appropriate referrals.
Develop and implement crisis and safety plans tailored to individuals' needs.
Mediate conflicts to help resolve issues and maintain positive relationships.
Track client data, engagement, and outcomes, with a focus on individual client outcomes.
Transport clients as needed using a CCH vehicle or an approved personal vehicle, and accompany residents to appointments, meetings, and other engagements to provide support and advocacy.
Conduct outreach to assess individuals' basic needs, safety, and mental health resource needs.
Build rapport and maintain ongoing professional relationships to connect individuals with longer-term care.
Assist clients in applying for and securing benefits such as Social Security, Medicaid, and food assistance.
Facilitate referrals to external agencies and coordinate care with other service providers.
Identify and share relevant information related to safety concerns, emergencies, or threats to individuals and others.
Stay current on community resources and provide appropriate resources to community members.
Participate in community collaboration meetings to address client barriers and support the Coalition's work.
Attend role-related trainings and bring ongoing training and educational opportunities to the team.
Record clinical and non-clinical services, communications, and tasks accurately and promptly in the EHR and other required systems; maintain complete, up-to-date charts and follow future system upgrades as directed.
Perform other job duties as assigned.