Case Manager I

Volunteers of America Colorado•Grand Junction, CO

About The Position

Volunteers of America Colorado is a nonprofit, faith-based organization that provides more than 50 human service programs to people across Colorado. The Case Manager I provides community-based case management and care coordination through the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), serving Veterans, service members, and their families. The position supports people who may be at risk for suicide by assessing needs and program eligibility, coordinating care, and connecting participants with VA and community resources related to behavioral health and social determinants of health. The Case Manager conducts outreach, develops individualized service plans, and promotes stability, recovery, and well-being using trauma-informed and recovery-oriented practices. The role also involves making demonstrable progress in applying field-relevant best practices and suicide prevention strategies. The position is based at the Western Colorado Veteran Services Office. Regular travel throughout the program’s service area is required, and work may take place in diverse or uncomfortable settings, including homeless shelters, service facilities, streets, and offices. Hours may vary but are typically arranged around a 40-hour workweek, with occasional overtime requirements. The posting indicates full-time or part-time status as specified in the posting. The pay range is $22.00–$24.00 per hour. Benefits include vacation and sick time, paid holidays, floating holidays, personal days, a volunteer/wellness day, tuition assistance, a pension plan, a 403(b) retirement plan with agency match, insurance offerings, employee assistance and work-life balance support, an employee discount program, LifeLock with Norton, and Public Service Loan Forgiveness eligibility. Visa sponsorship is not offered. Veterans are strongly encouraged to apply.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
Colorado driver’s license and state-mandated automobile insurance.
Personal vehicle available for work-related travel; mileage reimbursement is available.
Complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Knowledge and skill in applying Critical Time Intervention, Motivational Interviewing, and Trauma Informed Care Principles.
Ability to respectfully and professionally serve people from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive in a diverse, multicultural team environment.
Ability to take initiative and work independently.
Effective verbal and written communication skills.
Ability to apply appropriate self-care when working with people in need of services and encountering difficult or traumatic situations.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health.
Regular travel throughout the program’s service area.

Nice To Haves

SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification.
Experience working with individuals experiencing behavioral health challenges, trauma, or housing instability.
Veterans are strongly encouraged to apply.

Responsibilities

Ensure Veterans’ voices are heard and, when appropriate, their ideas play a prominent role in programming.
Provide case management and care coordination to Veterans, service members, and their families enrolled in the program.
Conduct outreach and engagement to identify eligible Veterans who are not connected to VA or behavioral health services.
Conduct needs-based screenings and assessments, including required baseline mental health and suicide risk screenings, and identify appropriate services.
Develop and implement individualized service plans addressing suicide risk, stability, and long-term well-being.
Coordinate services with VA Medical Centers, Vet Centers, and community-based providers.
Support participants in accessing behavioral health, housing, benefits, and other stabilization resources.
Understand and implement the assigned program according to funder and Volunteers of America standards and expectations.
Conduct community-wide outreach to identify eligible participant households facing substantial barriers to housing stability.
Support team members in analyzing and solving problems and stay informed about current issues and theories in the field.
Attend orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable.
May train and mentor team members and community stakeholders on best practices in relevant service models and practices.
Clearly document client interactions and required eligibility and demographic information.
Maintain confidentiality and participate effectively within and across teams.
Participate in professional development and make demonstrable progress toward working in accordance with field-relevant best practices and standards.
Perform other duties as assigned.