CASE MANAGER I

Fairbanks Native Associ • Fairbanks, AK, US, AK

9d • $22 - $31

About The Position

The Case Manager I ensures compliance with standards for evaluation, assessment, treatment, and service delivery to clients of the Street Outreach & Advocacy Program Basic Center (SOAP BC). The role collaborates with the management team to help ensure the delivery of quality services.

The incumbent provides advocacy and referral services, serves as a liaison with local community agencies, interviews and screens clients, maintains client files according to established policies and procedures, and provides program information to the public. The position also compiles and submits required reports, attends relevant training, and works as part of a team to provide quality care. The incumbent must work effectively under pressure, manage multiple and conflicting deadlines, and demonstrate cooperative behavior with colleagues, supervisors, and clients. Other job-related duties may be assigned.

Requirements

• High school diploma or GED.
• Two years of work experience in the social service field.
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native populations.
• Familiarity with human resources policies and procedures.
• Ability to report to work in a timely manner.
• Knowledge of customer service concepts and practices.
• Understanding and sensitivity to diverse cultures and lifestyles, including cross-cultural communication styles.
• Skill in operating a personal computer and using a variety of computer software.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Oral and written communication skills.
• Ability to establish and maintain cooperative working relationships with colleagues, supervisors, and consumers.
• Ability to work independently as well as with teams.

Nice To Haves

• Associate’s degree in human development, social services, counseling, or a related field.

Responsibilities

• Provide advocacy and referral services and serve as a liaison with local community agencies.
• Interview and screen clients for services.
• Create and maintain client files according to established policies and procedures.
• Provide information to the general public regarding the program.
• Compile and submit monthly, quarterly, and annual reports as required.
• Attend training and specialty training relevant to the position.
• Work as part of a team to provide quality care in accordance with departmental policies and procedures.
• Manage multiple and conflicting deadlines while working under pressure and demonstrate cooperative behavior with colleagues, supervisors, and clients.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED