Case Manager I

Wheeler Mission Ministries•Bloomington, IN

1d•$18 - $0•Onsite

About The Position

Wheeler Mission Ministries is a privately funded 501(c)(3) evangelical Christian ministry dedicated to sharing the Gospel and helping people experiencing homelessness and others in need. It considers every position a ministry role and requires employees to have a personal relationship with Jesus Christ and subscribe to its mission, vision, Statement of Faith, Core Values, and employment qualifications. Employees are encouraged and expected to share the Gospel as opportunities arise. The Case Manager provides a continuum of care for guests through case management. The role assesses guests’ resources, talents, skills, and interests; helps them identify personal goals; and develops plans to build stability and achieve those goals. The position also oversees program progress and compliance, coordinates services with staff and outside agencies, and maintains guest records. The Case Manager may provide task supervision to program assistants, interns, and volunteers. This is a full-time, 40-hour hourly, non-exempt position with some evening and weekend hours. It is based at the Center for Men in Bloomington, Indiana, and reports to the Director of Community Engagement & Services.

Requirements

High school diploma or HSE.
1–2 years of social service or ministry experience, specifically in counseling, mentoring, and discipling.
At least 1 year of experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.
Intermediate proficiency in Microsoft Office Suite, including email, Word, and Excel.
Intermediate proficiency with a resident database and basic ability in Paycom.
Knowledge of community housing and employment resources and ability to connect guests with housing and employment.
Demonstrated ability to help guests obtain appropriate documentation, use resources, and conduct effective job searches.
Knowledge of case management best practices and faith-based concepts for serving guests.
Knowledge of de-escalation, trauma-informed care, and mental health support.
Belief in the inerrancy of the Holy Bible and adherence to Wheeler Mission employee policies and Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, and Grace and Truth.
Valid state-issued driver’s license and a driving record without major moving violations, including DUI, reckless driving, or driving while suspended.
Must be insurable under standards established by Wheeler Mission’s risk management insurance agency.
Must pass a post-offer background check and submit to and pass drug and/or alcohol testing; employees must sign and adhere to the organization’s Drugs and Alcohol policy and remain free from addiction to drugs or alcohol.
Must be able to walk short distances and ascend and descend flights of stairs; type and operate standard office equipment; perform normal business activities, including potentially standing or sitting for long periods; occasionally lift office supplies and equipment up to 20 pounds; and drive a vehicle with multiple occupants in a city environment.

Responsibilities

Assess and identify each guest’s resources, talents, skills, and interests.
Develop a care plan with written goals and methods to help guests achieve them.
Monitor the effectiveness, appropriateness, and efficiency of care plans and modify them as needed.
Advise guests on practices that support goal achievement and advocate for them.
Identify needs and available resources, provide information and referrals, and lead crisis intervention when necessary.
Monitor guest progress and ensure program compliance while maintaining confidentiality.
Facilitate small groups and assist guests in finding a foundation in Christ.
Collaborate with program staff and other agencies to coordinate services.
Participate in multidisciplinary guest case conferences.
Maintain accurate guest records and documentation.
Serve in unity with other staff, practice healthy work/life balance through study and prayer, and participate in a faith community.
May provide task supervision to program assistants, interns, and volunteers.