Payroll/Benefits Managed Service Specialist
About The Position
HiBob is seeking an enthusiastic specialist in US payroll and benefits to provide accurate, compliant, and reliable end-to-end payroll support for customers using HiBob’s US payroll solutions. The role acts as a trusted operational partner, keeping payroll processes running smoothly through proactive checks, expert handling of exceptions, and close collaboration with internal and external partners. It helps reduce customer effort, protect employee pay accuracy, and uphold HiBob’s payroll quality standards across every pay cycle. Candidates must be able to work EST. The position is remote, with candidates required to reside in one of HiBob’s listed authorized states. Candidates in the NY metro area follow a hybrid working model.
Requirements
- Experience in a Managed Services or Bureau environment.
- Demonstrable US payroll experience in a fast-paced, multi-client environment.
- Strong knowledge of US payroll legislation, tax regulations, and statutory payments.
- Experience handling high-volume payroll processing accurately and efficiently.
- Proven ability to optimize payroll processes and drive improvements.
- Strong analytical skills, including the ability to identify payroll discrepancies and anomalies.
- Excellent communication skills, including the ability to explain complex payroll matters clearly to clients and internal teams.
- Experience using payroll software.
- Ability to work EST.
- Must reside in one of HiBob’s authorized states: CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, or WA.
Nice To Haves
- Experience with HiBob Payroll, Sage, Xero, or other cloud-based payroll solutions.
- Experience in SaaS technology alongside payroll.
- Previous experience working with global teams.
- Previous experience with enterprise customers.
- Experience onboarding customers into a new managed service or outsourced function.
- Experience using Zendesk, Slack, and Asana.
- Experience working with APIs and integrations.
Responsibilities
- Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
- Review payroll thoroughly to ensure accuracy and compliance with statutory requirements.
- Process high-volume payrolls efficiently and accurately under tight deadlines.
- Identify process improvements to enhance payroll service delivery.
- Support new client onboarding and ensure data accuracy for retrospective and parallel runs.
- Assist in training and mentoring junior payroll team members.
- Escalate complex issues effectively and maintain clear communication with clients.
- Collaborate with internal and external partners to support reliable payroll operations.
Benefits
- Pre-IPO equity in a global, high-growth HR technology SaaS company.
- 401(k) with a 3% company match, effective the month following the start date.
- $2,500 employee referral bonus.
- Medical, dental, and vision coverage from day one.
- $1,920 annual wellness stipend.
- Annual Headspace membership and expanded wellness benefits.
- Hybrid working model for Bobbers in the NY metro area.
- Temporary work from anywhere for up to two months per year after six months.
- Generous paid time off and company holidays.
- Four additional Bob Balance Days each calendar year.
- Birthday off and a special gift.
- Home office allowance.
- Two paid Social Impact days each year.
- Frequent in-person and virtual team and company social events.
- Dog-friendly office.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
