Managed Payroll Specialist

OSV

19h•Remote

About The Position

The Managed Payroll Specialist provides end-to-end payroll processing support for OneSource Virtual’s Managed Payroll customers. The role manages multiple customers and deadlines in a fast-paced environment and works remotely within a customer team. Alongside supporting assigned customers, the Specialist may support OSV customers across service levels as business needs require. Workday payroll configuration and year-end support are also part of the position. The required schedule is 8:00 a.m. to 5:00 p.m. PST. The Specialist manages customer cases, escalations, and issue resolution; leads scheduled client calls; configures Workday payroll items; troubleshoots audit reports; and maintains support documentation. The role collaborates with peers and customer teams, meets quality and production metrics, and contributes to process improvements. OSV describes its culture as values-based and supportive of innovative thinking, collaboration, upward mobility, and professional development.

Requirements

At least 3 years of payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
At least 3 years of customer experience, or demonstrated ability to operate at this experience level.
Advanced proficiency with Microsoft Word and Excel.
Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance.
Experience with multi-jurisdiction tax, payroll year-end, and W-2 support and adjustments.
Strong written and verbal communication skills.
Excellent critical-thinking, consultative, and problem-solving skills.
Strong organizational skills, including the ability to multitask across multiple customers while maintaining attention to detail, time management, and accuracy.
Ability to establish and maintain effective working relationships.
Strong analytical, data-entry, and research skills.
Ability to manage workload independently and meet tight deadlines and competing demands.
Excellent mathematical skills.
Strong understanding of payroll processes and procedures.
Exercises independent judgment and a sense of urgency.

Nice To Haves

Experience in an outsourcing environment involving payroll or tax.
Experience with Workday and Salesforce programs.
Associate's degree.

Responsibilities

Act as the named Specialist for Managed Payroll and Payroll Administrative customers, and support other OSV payroll, tax, and garnishment customers as needed within the service team.
Manage and respond to cases daily to meet service-level agreements and maintain high client satisfaction.
Respond to internal escalated cases from the payroll team and other internal stakeholders.
Manage timely resolution of customer issues, including handling escalations, performing and documenting root cause analyses, and implementing remedial procedures to address identified gaps.
Lead scheduled weekly, monthly, and quarterly client calls; participate in new-client transition and other service-area calls as needed.
Configure basic to medium-complexity Workday pay components, deductions, and run categories; support year-end processing and possibly assist with special projects.
Troubleshoot quarter-end and year-end audit reports and make recommendations to customers.
Meet quality and production metrics and scorecards.
Maintain payroll services support documentation.
Work with peers and customer teams to support customers and resolve requests collaboratively.
Contribute to improvements and remain open to new ideas and procedures.