Payroll Specialist

Acrisure•Grand Rapids, MI

8d•$30 - $33•Onsite

About The Position

Acrisure is seeking a Payroll Associate in Grand Rapids, Michigan, to support accurate, timely, and compliant payroll processing across an assigned employee population and set of business units. The role owns assigned payrolls and performs full-cycle payroll activities within established guidelines in a fast-paced, high-volume, multi-entity environment. It maintains payroll data integrity and serves as a key contact for payroll inquiries within its assigned scope. The position processes payrolls across multiple frequencies and entities, validates payroll inputs and commission data, handles regular and off-cycle payments and corrections, and resolves payroll discrepancies. It supports compliance, audits, reconciliations, year-end activities, reporting, and timekeeping. The role also responds to employee and stakeholder inquiries, documents resolutions, follows controls and deadlines, and identifies recurring issues and process inefficiencies. The position requires an on-site presence to support collaboration, team leadership, and cross-functional partnership. Acrisure describes its benefits as supporting employees’ health, finances, family, and future. The company also highlights community partnerships and an Equal Opportunity Employer policy.

Requirements

Demonstrated experience with multi-state payroll processing or high-volume payroll environments.
Strong customer service and stakeholder management skills.
Proven attention to detail and accuracy in transactional work.
Ability to manage multiple payroll cycles and deadlines simultaneously.
Experience handling confidential and sensitive information.
Proficiency in Microsoft Office, particularly Excel, including data validation, formulas, and reconciliation support.
Three to five years of payroll, HR, accounting, finance, or related operational experience.
High school diploma or equivalent.

Nice To Haves

Hands-on experience with a payroll system such as Workday, ADP, UKG, or similar.
Experience supporting multi-entity payroll structures or complex payroll inputs.
Experience with full-cycle and high-volume payroll processing, approximately 3,000 employees.
Exposure to payroll compliance, audits, and reporting activities.
Experience in a centralized payroll function supporting distributed business units.
Associate's or Bachelor's degree in Human Resources, Accounting, Business Administration, or a related field.

Responsibilities

Independently process assigned payrolls across multiple frequencies and entities for a designated employee population.
Serve as the primary payroll contact for assigned business units, divisions, and/or agency partners, resolving payroll-related needs in a timely manner.
Compile, review, and validate payroll inputs, including hours, earnings, deductions, tax elections, and adjustments.
Perform full-cycle payroll activities, including regular payroll runs, off-cycle payments, and corrections within defined thresholds.
Research and resolve routine-to-moderately complex payroll discrepancies and issues, escalating those outside established parameters.
Maintain accurate payroll records and system data across HRIS and payroll platforms.
Process recurring commission payments according to established plans and payroll schedules; validate commission data and partner with Finance and business leaders to resolve discrepancies before processing.
Ensure payroll transactions comply with federal, state, and local regulations and internal policies and controls.
Conduct payroll audits and reconciliations for assigned payrolls and resolve variances within established parameters.
Support year-end activities, including W-2 validation, reporting, and audit preparation for assigned scope.
Maintain payroll documentation and records in accordance with retention requirements and audit standards.
Prepare and distribute standard payroll reports.
Maintain and validate employee time records or timekeeping data and support corrections before payroll processing.
Respond to payroll inquiries through ServiceNow and other channels, providing accurate and timely resolutions.
Explain payroll policies, procedures, and pay outcomes while delivering a high level of customer service.
Escalate complex, high-risk, or policy-sensitive issues as appropriate and document inquiries, actions, and resolutions.
Follow established payroll procedures and internal controls, maintaining accuracy and meeting deadlines.
Monitor payroll cycles for assigned populations to ensure timely execution and minimize errors.
Identify recurring issues or inefficiencies and communicate observations to Payroll leadership.
Participate in training and cross-functional learning to strengthen payroll expertise and system proficiency.