Bank Teller Jobs

About The Position

Requirements

• Minimum 6 months in customer service.
• Previous cash handling experience.
• High School Diploma or GED equivalent
• Proficient in Microsoft Word and basic understanding of Microsoft Excel.
• Ability to pay close attention to detail.
• Ability to comprehend and analyze information in order to draw a conclusion.
• Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
• Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers
• Must always be looking for ways to help others.
• Must be aware of the actions and reactions of others and respond appropriately.
• Must demonstrate persuasion and negotiation skills.
• Must possess a general knowledge of bank products.
• Ability to multi-task in a fast-paced work environment.
• Ability to organize and prioritize daily tasks.
• Ability to present a business professional appearance.
• Must have reliable transportation to commute to and from work.
• Must be able to adapt to a flexible work schedule which will generally consist of 40 hours of work per week.
• Must be able to stand or stand/walk for up to 4 hours at a time without the opportunity to sit down or get off his/her feet.
• Must be able to interact with the public utilizing various methods of communication.
• Must exhibit proper dexterity with both hands and digits as counting currency is a frequent request throughout the workday.
• Ability to work over the head while lifting ten pounds simultaneously for short periods of time throughout the workday.
• Must be able to properly distinguish colors of Farnsworth lantern test to accurately work drive through station(s).
• Employee may be required to squat multiple times and remain in that position for short periods of time while searching and/or reaching for supplies at ground level.
• Must have the attention span to stay alert and attentive during a “normal 8-10 ½ hour workday.
• The Teller I must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
• Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
• Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
• Physical and cognitive ability to perform the essential duties and functions of his/her job.

Nice To Haves

• Previous Teller experience.
• Retail sales experience.
• Associates or higher in Business or related area of study.

Responsibilities

• Provides the Synergy Bank standard of excellence in customer service.
• Maintains honesty and the highest level of ethical standards.
• Receives cash and/or checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances.
• Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive and abusive practices, and elder abuse.
• Process transactions such as night and ATM deposits, IRA and HSA contributions, loan and utility payments, and mail deposits.
• Complete CTRs accurately and timely.
• Balances cash drawer at mid-day and at the end of the shift, comparing totaled amounts to computer generated proof sheet, and reporting discrepancies as necessary.
• Places holds on accounts as necessary according to Reg CC and bank procedures.
• Prepares and verifies official checks.
• Explains, promotes, or sells bank products and services that enhance the customer’s banking experience.
• Assists bank personnel as needed or as directed by management.
• Answering phones as necessary and providing telephone assistance to customers according to Synergy Bank’s telephone customer service standards.
• Counts coins and currency.
• Ensures that teller station is properly stocked with forms and supplies.
• Reports any malfunctions of Teller terminals or equipment.
• The responsibility of balancing is a priority of the Teller I position. Every day, they are responsible for physically hand counting all the loose cash, strap cash, and coins to ensure the teller drawer, ATM, and cash vault all balance.
• Trades must be done through Teller machines at the time the funds are given and received.
• If at any time during the day, the drawer is counted to balance, the cash count is to be printed, and placed in the work bin.
• At the end of the workday, a clear screen must be used to balance the drawer and physically count all monies.
• If a transaction is completed for a customer either during or after this count, again, a clear screen must be used, and all monies shall be physically recounted.
• If money is miscounted, and the drawer balances, then that is force balancing the drawer. This is grounds for disciplinary action.
• If a drawer is counted and found to be out of balance, a second employee must count that drawer as well.
• The count must agree with the initial count, and if not, a supervisor must count to verify accuracy.
• Outage entries must be run before the day can be closed.
• All Tellers must ensure that their transactions have been received by CSI before exiting their teller.