Citizens Teller
About The Position
As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in branch lobbies, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by offering personalized advice and solutions and connecting them with Bankers for next steps. You use your knowledge of Citizens products and benefits to educate customers and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The schedule is 30 hours per week and varies according to branch needs; it may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. An offer is conditioned on successfully passing a background check.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link.
- Successful completion of a background check is a condition of any employment offer.
Nice To Haves
- 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate use of the mobile app and ATMs for simple transactions.
- Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
- Provide personalized advice and solutions that meet customer needs, and connect customers with Bankers for next steps.
- Educate customers about Citizens products and benefits and respond to their questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
