Citizens Teller
About The Position
As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You look for opportunities to support customers’ financial goals by providing personalized advice and solutions, and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to educate customers and respond to questions or concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The work schedule is 30 hours per week and varies with branch needs; it may include weekends and evenings. Candidates must complete a video interview assessment after applying, within seven days of receiving the link. The self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Nice To Haves
- At least 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Provide personalized advice and solutions that address customers’ needs and financial goals.
- Connect customers with Bankers for the next step when appropriate.
- Educate customers about Citizens products and benefits and respond to questions or concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
- Work branch hours, which may include weekends and evenings.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, development resources, promotions, and career growth opportunities.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
