Assistant Manager Jobs

About The Position

Requirements

• At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfort working in a fast-paced, hands-on environment, including time in the service bay.
• Basic math and cash-handling skills.
• Comfort using point-of-sale and inventory systems.
• Valid driver’s license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent.

Nice To Haves

• Prior experience in quick-lube, automotive service, or a related industry.
• Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
• Experience supervising or training team members in a retail or service environment.
• ASE certification(s) or willingness to obtain certifications as required by brand standards.

Responsibilities

• Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Assist with scheduling team members to provide coverage during peak hours and busy seasons.
• Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
• Foster a positive, team-oriented work environment reflecting FullSpeed Automotive’s values.
• Greet customers, explain services, and ensure visits reflect the company’s commitment to speed, quality, and trust.
• Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
• Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
• Support efforts to build repeat business through excellent service and customer care.
• Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
• Help monitor inventory levels for parts, fluids, and supplies, and place orders as directed by the Store Manager.
• Keep the shop and customer areas clean, organized, and presentable.
• Support compliance with safety protocols, environmental regulations, and company policies.
• Assist with tracking daily sales, productivity, and key performance metrics.
• Help ensure services are performed correctly, safely, and in accordance with brand and manufacturer standards.
• Conduct or support quality checks on completed work.
• Promote a safety-first culture and ensure team members follow proper equipment-use, chemical-handling, and shop-safety procedures.
• Assist in identifying and addressing maintenance needs for shop equipment and facilities.