Assistant Manager - FT - 8037
About The Position
FullSpeed Automotive is a multi-brand automotive service platform operating locations nationwide. The Assistant Manager supports the Store Manager in leading day-to-day operations and helps ensure the team provides fast, friendly, high-quality automotive service while maintaining a safe, clean, well-run location. This hands-on role splits time between the service bay, front counter, and back office, and offers a developmental path toward store leadership. The Assistant Manager supports team leadership, customer service and sales, store operations, and quality and safety. They help supervise daily operations, coach and train team members, address customer concerns, maintain store presentation and inventory, and support adherence to brand standards, safety protocols, environmental regulations, and company policies. Other job-related duties may be assigned by the supervisor.
Requirements
- At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
- Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Comfort working in a fast-paced, hands-on environment, including time in the service bay.
- Basic math and cash-handling skills.
- Comfort using point-of-sale and inventory systems.
- Valid driver’s license with a clean driving record.
- Ability to stand for extended periods and lift up to 50 lbs as needed.
- Availability to work flexible hours, including weekends and some holidays.
- High school diploma or equivalent.
Nice To Haves
- Prior experience in quick-lube, automotive service, or a related industry.
- Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
- Experience supervising or training team members in a retail or service environment.
- ASE certification(s) or willingness to obtain certifications as required by brand standards.
Responsibilities
- Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
- Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
- Assist with scheduling team members to provide coverage during peak hours and busy seasons.
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
- Foster a positive, team-oriented work environment reflecting FullSpeed Automotive’s values.
- Greet customers, explain services, and ensure visits reflect the company’s commitment to speed, quality, and trust.
- Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
- Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
- Support efforts to build repeat business through excellent service and customer care.
- Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
- Help monitor inventory levels for parts, fluids, and supplies, and place orders as directed by the Store Manager.
- Keep the shop and customer areas clean, organized, and presentable.
- Support compliance with safety protocols, environmental regulations, and company policies.
- Assist with tracking daily sales, productivity, and key performance metrics.
- Help ensure services are performed correctly, safely, and in accordance with brand and manufacturer standards.
- Conduct or support quality checks on completed work.
- Promote a safety-first culture and ensure team members follow proper equipment-use, chemical-handling, and shop-safety procedures.
- Assist in identifying and addressing maintenance needs for shop equipment and facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
